@Yarbo-Forum I hoping you can help. When I placed the order I was assured the core and pro mower were in stock and would be shipped in a few days. The core, docking station, and battery were shipped quickly but the mower was not. I was told last week that the mower had shipped, but I mentioned there was no tracking number. They assured me it was a glitch in your system and it definitely was shipped. Yesterday I still did not have a tracking number so I reached out again. Now the response is to have patience??? Is there anything you can do to assist?
Is there any tracking information under your order on the website?
No. It just says “Pending”.
Hi there, we’re really sorry for the delay with your Mower Pro and for the confusion around the shipping status.
I’ve checked with our logistics team, and there has been a delay with the shipment. Your Mower Pro is now expected to ship out before Friday.
We sincerely apologize for the inconvenience and appreciate your patience.
I appreciate the update and hope they really do ship it this time. The core is configured and ready to go, but just sitting on its charging station as I can’t use it without the mower - very frustrating. My original core and pro mower are wondering why this “slacker” is just sitting there doing nothing…
Same for me. Was told mower pro was shipped but no tracking number. Order #55788.
Third time I was promised a shipping date. The website said in stock when I ordered and that was confirmed in a chat. Then the message that it had been shipped, but no tracking. Then both the ticket and @Yarbo-Forum promised it would be shipped by the end of this week, which it was not. Now I am being told it will be shipped Tuesday. Yarbo needs to do better…I have lost all confidence in their word.
Got a tracking number today. Fedex says it has not received it. Yarbo says I should receive it Friday.
Got my fingers crossed.
Happy for you. Still nothing for my order.
I’m really sorry again for the delay, especially after you’ve already been given several different shipping updates. Have you received the tracking number yet? I just checked our system, and it shows that the tracking information should have been sent to you yesterday. Please let me know if you still haven’t received it, and I’ll follow up on it for you.
Nothing from Yarbo in my emai. I just checked my FedEx Delivery Manager and see a label has been created, FedEx does not have the package yet.
Hi there, I’ve checked the latest tracking update, and it now shows “Left FedEx origin facility,” which means the package has been picked up and is moving through the FedEx network.
The Pro Mower was just delivered. Thanks for the assistance! Now we will be able to run both mowers and get caught up.
Hope this takes care of all your issues and you get back to a well cut lawn.
Thanks - we have been thrilled with our first one, but with weather, fertilization and fast growing grass, it was a challenge for the one unit to keep up. Really looking forward to seeing them both mowing later today.
I just got a second one recently, but just then a drought hit our area, so they both now have been sitting.
We now got some rain the past few days so my two should be getting back to work.
Yep. A ton of rain over here in the past 72 hours.
As soon as things clear up weather wise, Yarbo’s gonna have a bunch of catching up to do!