# 5 Year Warranty Not Showing In App
**URL:** https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051
**Category:** Warranty, Return and Refund
**Created:** [October 11, 2025, 1:24pm UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051 "2025-10-11T13:24:33Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Tom.C](https://forum.yarbo.com/u/Tom.C)
#### Post date: [October 11, 2025, 1:24pm UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/1 "2025-10-11T13:24:33Z")
@Yarbo-Forum
I ordered during the 5 Year Warranty promo but in the app under the Warranty Management section it’s only displaying 2 years.
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### Author:  [@ken.w.gregory](https://forum.yarbo.com/u/ken.w.gregory)
#### Post date: [October 11, 2025, 1:33pm UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/2 "2025-10-11T13:33:21Z")
I got my warranty date corrected by opening a ticket. Included the order number, date of order, and arrival date.
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### Author:  [@Tom.C](https://forum.yarbo.com/u/Tom.C)
#### Post date: [October 11, 2025, 1:40pm UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/3 "2025-10-11T13:40:29Z")
Thanks so much!
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### Author:  [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)
#### Post date: [October 11, 2025, 1:52pm UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/4 "2025-10-11T13:52:16Z")
The additional years is handled by a third party and won’t show in the app. What you see is Yarbo’s standard 2 year warranty.
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### Author:  [@Tom.C](https://forum.yarbo.com/u/Tom.C)
#### Post date: [October 11, 2025, 1:55pm UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/5 "2025-10-11T13:55:35Z")
I opened a ticket to see what comes of it.
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### Author:  [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)
#### Post date: [October 13, 2025, 3:41am UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/7 "2025-10-13T03:41:48Z")
**Hi Tom,**
I’ve checked our system and found your support ticket regarding the warranty display issue. Have you been able to get it resolved yet? If not, I’d be happy to help follow up on it for you.
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### Author:  [@Tom.C](https://forum.yarbo.com/u/Tom.C)
#### Post date: [October 13, 2025, 10:03am UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/8 "2025-10-13T10:03:26Z")
As Bryan stated, the additional years won’t show in the app. Yarbo support did confirm this.
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### Author:  [@kimbrooks351](https://forum.yarbo.com/u/kimbrooks351)
#### Post date: [November 11, 2025, 5:27pm UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/9 "2025-11-11T17:27:06Z")
Mine is worse, it shows the activation date of the previous owner (1/10/25) vs the activation on my original purchase (8/23/25). I’m guessing my refurb was their refurb as well since it shows their SAM was activated 11/17/24…almost 9 months before my actual core was activated.
so is this the next scam? First receive used damaged units then can’t confirm your actual warranty period due to multiple core replacements?! Starting to piece together the black magic of Yarbo here. Come on Core #3!
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### Author:  [@ken.w.gregory](https://forum.yarbo.com/u/ken.w.gregory)
#### Post date: [November 11, 2025, 7:01pm UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/10 "2025-11-11T19:01:42Z")
I’d say email support. They fixed one of my activation date for me.
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### Author:  [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)
#### Post date: [November 12, 2025, 7:49am UTC](https://forum.yarbo.com/t/5-year-warranty-not-showing-in-app/4051/11 "2025-11-12T07:49:46Z")
Please rest assured that we are keeping track of your actual warranty period. Once you receive the replacement core, feel free to contact our support team — we’ll make sure your warranty information is updated accurately.
Thank you for your patience and understanding.