Battery Won't Charge Fully? Contact Support for a Full Fix

No need to let the battery sit idle for 4 hours to reset the BMS.

Just submit a ticket and let our support team take care of it.

Our support team will remotely deploy a firmware update for your battery. If the issue persists after the update, we’ll replace your battery.:battery:

Contact support@yarbo.com, and we’ll help get it sorted!

Confirmed. They changed mine.

@Yarbo-Forum wouldn’t all batteries need this update?

Different batts might have different BMCs is my guess.

I think it’s just too risky for them to automate. Maybe given time they will, or through attrition it won’t matter.

Based on our evaluation, we do not plan to automatically push this update to all batteries at this time. If you encounter this issue, please feel free to contact us, and we will help update your battery accordingly.