# Battery Won't Charge Fully? Contact Support for a Full Fix

**URL:** <https://forum.yarbo.com/t/battery-wont-charge-fully-contact-support-for-a-full-fix/7574>\
**Category:** Yarbo Learning\
**Created:** [September 16, 2026, 10:26am UTC](https://forum.yarbo.com/t/battery-wont-charge-fully-contact-support-for-a-full-fix/7574 "2026-09-16T10:26:06Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\
**Post date:** [September 16, 2026, 10:26am UTC](https://forum.yarbo.com/t/battery-wont-charge-fully-contact-support-for-a-full-fix/7574/1 "2026-09-16T10:26:06Z")

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No need to let the battery sit idle for 4 hours to reset the BMS.

**Just submit a ticket and let our support team take care of it.**

Our support team will remotely deploy a firmware update for your battery. If the issue persists after the update, we’ll replace your battery.🔋

**Contact [support@yarbo.com](mailto:support@yarbo.com), and we’ll help get it sorted!**

 ![image](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/3/31dd240307e1fd80e4394eece31d429157e678f2.jpeg)

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**Author:** ![Micke](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/micke/32/257_2.png) [@Micke](https://forum.yarbo.com/u/Micke)\
**Post date:** [September 20, 2026, 2:42am UTC](https://forum.yarbo.com/t/battery-wont-charge-fully-contact-support-for-a-full-fix/7574/2 "2026-09-20T02:42:30Z")

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Confirmed. They changed mine.

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**Author:** ![ben.karrow](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/ben.karrow/32/3989_2.png) [@ben.karrow](https://forum.yarbo.com/u/ben.karrow)\
**Post date:** [September 20, 2026, 7:47am UTC](https://forum.yarbo.com/t/battery-wont-charge-fully-contact-support-for-a-full-fix/7574/3 "2026-09-20T07:47:10Z")

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@Yarbo-Forum wouldn’t all batteries need this update?

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**Author:** ![steve](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/steve/32/816_2.png) [@steve](https://forum.yarbo.com/u/steve)\
**Post date:** [September 20, 2026, 4:01pm UTC](https://forum.yarbo.com/t/battery-wont-charge-fully-contact-support-for-a-full-fix/7574/4 "2026-09-20T16:01:14Z")

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> [@ben.karrow](#):
>
> @ wouldn’t all batteries need this update?

Different batts might have different BMCs is my guess.

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**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\
**Post date:** [September 20, 2026, 4:06pm UTC](https://forum.yarbo.com/t/battery-wont-charge-fully-contact-support-for-a-full-fix/7574/5 "2026-09-20T16:06:01Z")

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I think it’s just too risky for them to automate. Maybe given time they will, or through attrition it won’t matter.

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**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\
**Post date:** [September 21, 2026, 3:16am UTC](https://forum.yarbo.com/t/battery-wont-charge-fully-contact-support-for-a-full-fix/7574/6 "2026-09-21T03:16:28Z")

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Based on our evaluation, we do not plan to automatically push this update to all batteries at this time. If you encounter this issue, please feel free to contact us, and we will help update your battery accordingly.