# Can't connect to Data Center **URL:** \ **Category:** Hardware Issues\ **Tags:** data-center\ **Created:** [August 24, 2026, 1:47am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352 "2026-08-24T01:47:25Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![kinithin](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/kinithin/32/7803_2.png) [@kinithin](https://forum.yarbo.com/u/kinithin)\ **Post date:** [August 24, 2026, 1:47am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/1 "2026-08-24T01:47:25Z")
Hi, My Yarbo has been out of commission since the winter, and I finally received a replacement. I’m trying to get it going, and I’m having no luck connecting to the Data Center. I got it paired with the controller and the phone, but I can’t seem to get a GPS location. ![Screenshot_20260822_152106](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/8/8cb79ed68f0269f98ee5b84ccade0bbab5f3a054.jpeg) ![Screenshot_20260822_152120](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/f/f285b1856e8be8a806a1f6b415dc7d8109834eb0.jpeg) ![Screenshot_20260822_152127](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/1/184fdde28487d060d4e56718646da25839f98bdc.jpeg) If I go to Yarbo Settings → Data Center → Data Center Settings, I get this: ![Screenshot_20260822_145714](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/8/88679c4c4b48f45360109a4a7595d7b61fac6097.jpeg) ![Screenshot_20260822_153203](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/c/c11f4ce959887eac54ef6e0932515c27bec7cd6d.jpeg) ![Screenshot_20260822_153324](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/0/0f56e5b6e3feafd83f1f618fb5869712e537a510.jpeg) The Data Center was restarted. (Left it off for minutes.) The light on the Data Center is green. The Data Center worked fine with my previous Yarbo. Please help ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 24, 2026, 1:55am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/2 "2026-08-24T01:55:28Z")
Get right up next to the DC, almost touching and see if you can see it. Then do a “Reinstall Data Center” to pair the new core to the DC. If you can’t see it though bluetooth, you can do the manual pairing process with the QR code on the back of the DC. ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [August 24, 2026, 6:35am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/3 "2026-08-24T06:35:10Z")
Hi there, please first try Bryan’s suggestion to see if it helps resolve the issue. Feel free to keep us updated with your results, and if you’re still unable to connect after trying those steps, we’ll be happy to help you further. ---
**Author:** ![kinithin](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/kinithin/32/7803_2.png) [@kinithin](https://forum.yarbo.com/u/kinithin)\ **Post date:** [August 25, 2026, 3:08am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/4 "2026-08-25T03:08:52Z")
The closest I can get is 30cm, and it didn’t help. I dread having to take down the antenna to get the QR code, but looks like I’ll have to do that. ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 25, 2026, 3:16am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/5 "2026-08-25T03:16:27Z")
Yeah I understand your trepidation with doing that. If you want to ask support, I believe they can manually pair it for you. Never hurts to ask anyways before you climb up on the roof to take it down. I’d suggest getting a ticket opened or posting your current ticket number here so the forum moderator can follow up on it for you and get it routed to someone who might be able to assist with it (if possible). ---
**Author:** ![kinithin](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/kinithin/32/7803_2.png) [@kinithin](https://forum.yarbo.com/u/kinithin)\ **Post date:** [August 25, 2026, 3:20am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/6 "2026-08-25T03:20:59Z")
I did. They suggested the correct approach was to transfer the maps from the old Yarbo to the new one. But map is failing to download. For the first couple of attempts, it was a generic network error message. For the later attempts, I get an error in Chinese which mentions “AWS” (probably Amazon’s Cloud). ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 25, 2026, 3:22am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/7 "2026-08-25T03:22:28Z")
What is your current firmware version at? Since you don’t have a network connection, it most likely hasn’t updated to a version that supports the downloads. Needs to be 3.13.X at least. Connect your rover to your home wifi so it can download the updates. Then delete it after the DC is connected. ---
**Author:** ![kinithin](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/kinithin/32/7803_2.png) [@kinithin](https://forum.yarbo.com/u/kinithin)\ **Post date:** [August 25, 2026, 3:24am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/8 "2026-08-25T03:24:16Z")
App 3.19.2 (latest) Firmware 3.14.1 (latest) ---
**Author:** ![kinithin](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/kinithin/32/7803_2.png) [@kinithin](https://forum.yarbo.com/u/kinithin)\ **Post date:** [August 25, 2026, 3:27am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/9 "2026-08-25T03:27:22Z")
Looks like it’s been autosaving its current map, but it can’t download the one from the broken Yarbo from the cloud. ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 25, 2026, 3:28am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/10 "2026-08-25T03:28:26Z")
Ok that is definitely something support can facilitate for you. What’s your current ticket number for @Yarbo-Forum to escalate for you? ---
**Author:** ![kinithin](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/kinithin/32/7803_2.png) [@kinithin](https://forum.yarbo.com/u/kinithin)\ **Post date:** [August 25, 2026, 3:29am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/11 "2026-08-25T03:29:16Z")
235716 ---
**Author:** ![kinithin](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/kinithin/32/7803_2.png) [@kinithin](https://forum.yarbo.com/u/kinithin)\ **Post date:** [August 25, 2026, 3:31am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/12 "2026-08-25T03:31:41Z")
Come to think of it, I got the phone 30 cm from it using a ladder and a tripod for phones. I could use that same technique to grab the QR code. Will try that tomorrow. ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 25, 2026, 3:32am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/13 "2026-08-25T03:32:23Z")
Still doesn’t solve your map problem though. ---
**Author:** ![kinithin](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/kinithin/32/7803_2.png) [@kinithin](https://forum.yarbo.com/u/kinithin)\ **Post date:** [August 25, 2026, 3:35am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/14 "2026-08-25T03:35:31Z")
True, but I can rebuild the map. My main concern is getting a GPS location so I can use it! ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 25, 2026, 3:36am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/15 "2026-08-25T03:36:55Z")
I think for the QR code pairing, you have to press the button on the bottom of the DC. Not entirely sure. Never needed to do it. ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [August 25, 2026, 7:09am UTC](https://forum.yarbo.com/t/cant-connect-to-data-center/7352/16 "2026-08-25T07:09:48Z")
Hi there, I’m sorry you’re still dealing with this. We’ve escalated your case to our FSE team, and they’ll follow up with you soon to help get this resolved. Thank you for your patience while we work through this with you.