# Can't use app for support

**URL:** <https://forum.yarbo.com/t/cant-use-app-for-support/7596>\
**Category:** Support & Solutions\
**Tags:** lawn-mower\
**Created:** [September 20, 2026, 1:50am UTC](https://forum.yarbo.com/t/cant-use-app-for-support/7596 "2026-09-20T01:50:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![chucknjoy](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/chucknjoy/32/250_2.png) [@chucknjoy](https://forum.yarbo.com/u/chucknjoy)\
**Post date:** [September 20, 2026, 1:50am UTC](https://forum.yarbo.com/t/cant-use-app-for-support/7596/1 "2026-09-20T01:50:27Z")

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I am logged in and want to submit a ticket for 2 things happening since the app updated today. When I click on submit a ticket, it opens and immediately closes making it impossible to submit.

I even rebooted my phone amd tablet after installing the app.

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**Author:** ![B-Mod](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/b-mod/32/292_2.png) [@B-Mod](https://forum.yarbo.com/u/B-Mod)\
**Post date:** [September 20, 2026, 1:55am UTC](https://forum.yarbo.com/t/cant-use-app-for-support/7596/2 "2026-09-20T01:55:18Z")

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Known issue. If you want use the website for tickets, it seems to always work.

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**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\
**Post date:** [September 20, 2026, 1:57am UTC](https://forum.yarbo.com/t/cant-use-app-for-support/7596/3 "2026-09-20T01:57:55Z")

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use [support.yarbo.com](http://support.yarbo.com) website or email [support@yarbo.com](mailto:support@yarbo.com)

Also drop your phone model and OS version here so @Yarbo-Forum can let the proper teams know about the support app issue.

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**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\
**Post date:** [September 20, 2026, 3:27am UTC](https://forum.yarbo.com/t/cant-use-app-for-support/7596/4 "2026-09-20T03:27:33Z")

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Sorry for the inconvenience caused. As Bryan mentioned, please submit the ticket through our support website or send an email directly to [support@yarbo.com](mailto:support@yarbo.com) for now.

Also, could you please share your phone model and OS version with us? This will help our team further investigate the cause of this Support App issue. Thank you for your help!