Given the ongoing issues these cores continue to have, what will happen once the warranty expires? Will we have to spend thousands of euros to have them repaired despite them being unreliable right now? This concerns me.
Agreed that this is an important question that needs answering. I am waiting for a new core since the old one had a drive motor failure that took out the main board. It will be very expensive if this happens out of warranty.
Exploded diagrams and part numbers need to be put into the wiki. We will need to know what we can order and how to make the repairs.
Hi there, thank you for raising this important concern. I completely understand why you would want to know what support and repair options will be available after the warranty period, especially given the issues some users have experienced with their Core units.
We understand that long-term ownership support and maintenance options are very important. We have shared this feedback with our team, and we will work on providing clearer information about future repair options, parts availability, and maintenance support. We will also explore ways to better support users with self-repair, such as providing more repair guidance, documentation, and access to necessary parts where possible.
I’ll make sure your concern is documented and shared with the relevant teams. Thank you for bringing this up and for your continued feedback.