@Yarbo-Forum Opened Ticket Id #202064 on 5-25-26. Provided pictures and video of issue. Last response was 8 days ago.
It “feels” like Support was getting better and now it “feels” like the bottom dropped out. I understand this ticket needing to be escalated, I’m struggling to understand the delays.
Thanks in advance for your assistance.
Everyone is wondering what is going on. I have a ticket that is 20 days with no resolution.
Sorry for the delayed response. I’ve seen that our team has updated your support ticket.
Please feel free to indicate your preference for either In-Store or Send-In repair directly through the support ticket.
Thanks and done.
To close out this thread, Yarbo connected me with a local dealer, Yard Logic Robotics. I took the core to them and it was repaired while I waited. Yarbo sent the correct parts. Tyler @ Yard Logic Robotics did a great job with the repair. I would highly recommend him for any service issues.
The only less than positive take away is the length of time to get from ticket submission to resolution plan. I hope Yarbo views this as constructive feedback as it is intended.
Glad you got it resolved locally and now have a great resource for that.