Hello, I have case number 226218 open. I was told on July 27th by support that I would receive my replacement mower in the next 5 days or so. Is there anything you can do to help push it along? Thank you
Hi there, I’m sorry that the delivery did not arrive as expected.
I’ve checked the order status and found that the replacement mower has not been shipped yet due to the current out-of-stock situation.
I’m now confirming the inventory status with our team and will get back to you within 24 hours with an update on whether we can ship the replacement mower at this time. If not, I will also provide you with an estimated timeline for availability.
Thank you for your patience and understanding.
I would happily take a new one instead of a reburished one! Can pay for difference of a pro model mower too?
Thank you for looking into it.
Sorry for the delayed response. The replacement is currently in transit.