# Help with pushing a trouble ticket through system **URL:** \ **Category:** Support & Solutions\ **Created:** [June 4, 2026, 2:20am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418 "2026-06-04T02:20:45Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 4, 2026, 2:20am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/1 "2026-06-04T02:20:45Z")
I opened trouble ticket 203967 on Friday. Just need new GPS knobs shipped out. I called yesterday (Tues) and they said it would be expedited. I called today (wed) and they said it is in the specialist queue but hasn’t been assigned yet, so no change from Friday or yesterday. Would be awesome if Yarbo is able to help get it assigned and shipped out? Thank you ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [June 4, 2026, 3:47am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/2 "2026-06-04T03:47:38Z")
Hi there, We’re very sorry for the delay and understand how frustrating it is to be waiting for an update with no visible progress. I’ve already reached out to our team and asked them to prioritize your case, assign it to a specialist, and move forward with the replacement process as soon as possible. While I can’t promise an exact timeline, I’ve emphasized the urgency of your situation and requested that it be reviewed promptly. Thank you for your patience and understanding. We truly appreciate it, and we’ll do our best to help get this resolved as quickly as possible. ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 4, 2026, 6:54pm UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/3 "2026-06-04T18:54:07Z")
Thank you, I received an email just now saying the replacement parts were initiated and I should receive another update once they are shipped out. ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 6, 2026, 12:55am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/4 "2026-06-06T00:55:49Z")
Nothing shipped out yet. I’m struggling to understand why it takes a week and counting to ship something out? ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [June 8, 2026, 11:00am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/5 "2026-06-08T11:00:08Z")
Hi there, I’ve checked our system and can confirm that the replacement process has already been initiated. We kindly ask for your patience while the shipment is being arranged. Once the tracking number becomes available, our team will provide it to you as soon as possible. ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 9, 2026, 2:11am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/6 "2026-06-09T02:11:49Z")
No tracking provided yet so I don’t think it was shipped out yet. Can you check the status please? Thank you ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [June 9, 2026, 6:36am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/7 "2026-06-09T06:36:49Z")
Hi there, I just checked our system, and it shows that the replacement has already been shipped out. I’ve sent you the tracking number via DM, and you should also receive the related email shortly. Thank you for your patience. ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 9, 2026, 10:26am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/8 "2026-06-09T10:26:31Z")
Thank you very much! ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 11, 2026, 12:02am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/9 "2026-06-11T00:02:07Z")
Well, the package was delivered today. But the package had 2 cables in it and not the parts I needed. When we were troubleshooting, they had me send these pictures. Can you help push getting me the right parts please ![IMG_2356](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/3/36c2a7ee268d40f377f498a13941ad43083267cf.jpeg) ![IMG_2572](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/b/b3406e0466161a9ee56db9fcd3012aa5cb687167.jpeg) ![IMG_2359](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/9/9141badfe90cf16c5efe6e515e876b82231c6397.jpeg) ---
**Author:** ![B-Mod](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/b-mod/32/292_2.png) [@B-Mod](https://forum.yarbo.com/u/B-Mod)\ **Post date:** [June 11, 2026, 12:11am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/10 "2026-06-11T00:11:17Z")
Tag @Yarbo-Forum for help with this. ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [June 11, 2026, 12:15am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/11 "2026-06-11T00:15:58Z")
So you need the flex mount and an RTK antenna. ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 11, 2026, 2:04am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/12 "2026-06-11T02:04:23Z")
Thank you very much for tagging them. Hopefully they help me get the right parts as soon as possible sucks to be down a day shy of 2 weeks already, as you guys know! ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 11, 2026, 2:05am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/13 "2026-06-11T02:05:21Z")
Yea, I thought that was pretty clear when speaking to support and having them review the pictures. Unfortunately, I guess it wasn’t. Hopefully they can ship the right parts tomorrow? ---
**Author:** ![jevon](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/jevon/32/275_2.png) [@jevon](https://forum.yarbo.com/u/jevon)\ **Post date:** [June 11, 2026, 3:05am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/14 "2026-06-11T03:05:00Z")
If you received the low mounts with your unit when you got it you could put those on to get you going ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [June 11, 2026, 4:30am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/15 "2026-06-11T04:30:17Z")
Still needs an antenna though, unless he has a spare. Assuming he doesn’t. ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [June 11, 2026, 7:38am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/16 "2026-06-11T07:38:15Z")
I’m very sorry for the mix-up and the inconvenience this has caused. I’ve already updated our support team on the situation, reopened ticket #203967, and asked them to prioritize sending the correct replacement parts as soon as possible. Thank you for bringing this to our attention. I understand you’ve already been waiting for quite some time, and I sincerely apologize for the additional delay. We appreciate your patience while the replacement is being arranged and shipped. ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 11, 2026, 10:38am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/17 "2026-06-11T10:38:09Z")
Yup, no spare little antenna unfortunately, the little knob that goes on the mount. It snapped off, I found it but it’s broken. ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 12, 2026, 9:43am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/18 "2026-06-12T09:43:07Z")
Yarbo hooked me up with really fast shipping on the parts I actually needed, thank you! But now the next issue. The yarbo is physically on the docking station, centered. But the app shows that it is not in the correct position. I can’t fix map drift because it doesn’t think it’s on the docking station. Any ideas? Thank you ![image](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/6/62225a9770208bcc9b47033bf5357d8bbf4182ec.jpeg) ![image](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/5/5a59630161fec88a53b662e9097e371474ed075b.jpeg) ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [June 12, 2026, 11:40am UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/19 "2026-06-12T11:40:42Z")
Manually start charging and then correct for drift. You may have to let the battery drain down below 100% to start charging if you get an error when starting to charge. Also make sure that the app and the firmware are fully up to date. The core firmware may take about 30 mins or so once it has internet to start the update. ---
**Author:** ![gmc8757](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gmc8757/32/1260_2.png) [@gmc8757](https://forum.yarbo.com/u/gmc8757)\ **Post date:** [June 12, 2026, 7:35pm UTC](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418/20 "2026-06-12T19:35:44Z")
thank you. I get this error when trying to charge manually. The core is on the station ![IMG_2624](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/4/4aef45fd7a39a877c4ef62fef69b6cf6c7633511.jpeg) [Next page](https://forum.yarbo.com/t/help-with-pushing-a-trouble-ticket-through-system/6418.md?page=2)