# Helpdesk Weekend Hours **URL:** \ **Category:** Warranty, Return and Refund\ **Created:** [July 19, 2025, 5:08pm UTC](https://forum.yarbo.com/t/helpdesk-weekend-hours/3099 "2025-07-19T17:08:41Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Pete\_Michigan\_Dealer](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/pete_michigan_dealer/32/2051_2.png) [@Pete\_Michigan\_Dealer](https://forum.yarbo.com/u/Pete_Michigan_Dealer)\ **Post date:** [July 19, 2025, 5:08pm UTC](https://forum.yarbo.com/t/helpdesk-weekend-hours/3099/1 "2025-07-19T17:08:41Z")
Anyone know what the working hours of the helpdesk over the weekend? I am waiting on an OTA firmware update that I had a support ticket placed yesterday. Hoping I can get my Yarbo to move for the first time ever but as of right now stuck looking at it still in the box lol. ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [July 19, 2025, 7:32pm UTC](https://forum.yarbo.com/t/helpdesk-weekend-hours/3099/2 "2025-07-19T19:32:30Z")
> [@Yarbo support and SLAs](https://forum.yarbo.com/t/yarbo-support-and-slas/1972/2): > > Thank you for sharing your feedback—I completely understand your frustration. As part of the Yarbo User Experience Center team, I’m here to address your concerns and offer some solutions. First, regarding the power board issue: If the power board is already mounted vertically on the side of your Yarbo or sealed with black sealing glue, you won’t need the waterproofing kit. However, if this isn’t the case, please let me know, and I’ll arrange to send the waterproofing kit to you as soon as possi… ---
**Author:** ![Pete\_Michigan\_Dealer](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/pete_michigan_dealer/32/2051_2.png) [@Pete\_Michigan\_Dealer](https://forum.yarbo.com/u/Pete_Michigan_Dealer)\ **Post date:** [July 21, 2025, 12:50pm UTC](https://forum.yarbo.com/t/helpdesk-weekend-hours/3099/3 "2025-07-21T12:50:29Z")
I have a direct line to the China support team now although I still do not have a functioning Yarbo as of this morning. I got the new firmware updated after a push from the offshore team. The charging issue is still present and the Yarbo thinks it is charging at all times no matter what we have done to this point. I will say that the support team has been very receptive of my concerns even over a weekend and I thank them for that. They sent me a message this morning to move my yarbo physically to the charging pad that is plugged in. That was a HUGE task and not something I recommend anyone to try on their own. Due to the reduction in gearing that robot is heaver and does now want to be pushed. ![20250721_082633](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/5/5f9da0fdd4b519d448d69a88fbfee533125515ce.jpeg) ![AISelect_20250721_082858](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/9/94f15e6bf3fa29d017f5c72f8a04b632597706db.jpeg) ---
**Author:** ![rgloverii](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/rgloverii/32/956_2.png) [@rgloverii](https://forum.yarbo.com/u/rgloverii)\ **Post date:** [July 21, 2025, 4:16pm UTC](https://forum.yarbo.com/t/helpdesk-weekend-hours/3099/4 "2025-07-21T16:16:37Z")
Sorry to hear that you’re still having issues. This one’s kinda unusual. Hope they figure it out soon. Sorry you’re 1st impressions haven’t been the best. ---
**Author:** ![Pete\_Michigan\_Dealer](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/pete_michigan_dealer/32/2051_2.png) [@Pete\_Michigan\_Dealer](https://forum.yarbo.com/u/Pete_Michigan_Dealer)\ **Post date:** [July 21, 2025, 4:18pm UTC](https://forum.yarbo.com/t/helpdesk-weekend-hours/3099/5 "2025-07-21T16:18:38Z")
Update: Technical Team has traced this down to a bad battery and are having a new battery sent to me. Fingers crossed. ---
**Author:** ![ken.w.gregory](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/ken.w.gregory/32/922_2.png) [@ken.w.gregory](https://forum.yarbo.com/u/ken.w.gregory)\ **Post date:** [July 21, 2025, 5:14pm UTC](https://forum.yarbo.com/t/helpdesk-weekend-hours/3099/6 "2025-07-21T17:14:39Z")
That’s good news.