Not funny, I have just about had it with support. I had to reopen the second ticket as they closed one last night. Then in the middle of the night I get an email that they are closing the ticket again. I had to write them again telling them it is two cores, two separate issues. I had to repeat it over and over again in CAPS. As of this morning the two tickets are still there, but they did nothing on the problem.
I have had greater success calling their support line when I need assistance. The email back and forth thing really does get old pretty quickly.
I think the cam is ok, just not displayed. It certainly can map vision. I have limited vision areas, but even with the cam not seeing in the app it appears to be processing info for the unit.
Yes as long as the diagnostics show the cameras with a 0 status, they should work, even if they don’t display in smart vision.
I can also report that the latest firmware has now permanently disconnected my back camera. I had all sorts of cameras disconnected errors before this update. Also including the back one. It was solved doing many restarts. Now restart doesn’t help anymore and the back camera has stayed disconnected.
On the bright side of things. All other cameras now work just fine.
Yarbo did send me new left camera to replace the old faulty one. The picture quality of my robots left side and right side is like one is Nokia 5110 style and the other one is in the quality from this century.
Things have developed over the years in the right direction for sur
@merkswood Sorry for the inconvenience caused. I’ve asked the FSE responsible for your case to review the issue as soon as possible. I’ll help follow up and make sure it gets properly addressed.