Lately I’ve been losing Halo connection pretty frequently almost every day or every other day. It will keep mowing on 4G but after it returns to the docking station to charge, it will not regain rtk connection… I have to go power cycle the halo and then it all starts working again. Very frustrating.
Also, why isn’t there an option to submit a support ticket from the app? Am I missing something? I feel like I’ve done it before but now they just have this forum and a support center which just takes you to like a wiki type page, which isn’t very useful…. It would be great if I could just submit a support ticket directly from the app….
You can submit a ticket from the app. Open the app and click on your profile picture in the upper right corner. Choose support. It spins forever it seems but eventually it takes you to the wiki. Hit the hamburger menu in the top right and choose Submit a ticket.
As a side note, I’m seeing dropped HaLow as well. unfortunately my cellular connection is off and I am unable to enable it. So my Yarbo just sits in the feild looking lost.
Support center is currently taking a long time to load up in the app. It should eventually load after 30-60 seconds. Alternatively, you can email support@yarbo.com and open a ticket that way or go to the support.yarbo.com website and do it that way and check your tickets. It’s under “My Area”. I recommend submitting a ticket so that they can possibly apply a fix. If you post the ticket number here, the forum administrator can follow up on it for you.
I recognized the same too today, wouldn’t use yarbo as I’m on vacation right now, yarbo was sitting on its dock, only connected through 4G. Lost HaLow but could not regain it. It also stopped changing and was at 92%
After a system reboot it had HaLow connection again and it started to charge on its own.
For me the ticket system is still not working through the app, only via homepage, that sucks, how can they (@Yarbo-Forum) not fix such a vital element of communication! Fix it already!
Hi there, thank you for reaching out. Could you please send an email to support@yarbo.com to open a support ticket? This issue will need further investigation from our team.
Regarding the support ticket option in the app, we’re aware of the problem and are already working on a fix. Thank you for your understanding!
Did anyone ever get to the bottom if this? I’ve been having a similar issue and had to resort to installing a controllable outlet for the base station so I can remotely reboot it (Yarbo lives at a second home about 100 miles away). Halow worked fine all spring and into late summer, but with no changes in obstacles, no reduced signal (when its working), the datacenter Halow just s the bed until the datacenter gets a reboot. I first noticed it in early September.
Just to confirm you are on the latest DC version? Do you have an open ticket for the issue? If so, I’d recommend posting the ticket number here for the forum administrator to look into.
@dpersuhn Hi there, if this issue happens frequently, we recommend submitting a support ticket so our team can help investigate it further. We’ll be glad to assist.
s the bed until the datacenter gets a reboot. I first noticed it in early September.