# Login app problem **URL:** \ **Category:** Software Issues\ **Tags:** yarbo-app\ **Created:** [November 9, 2025, 10:31pm UTC](https://forum.yarbo.com/t/login-app-problem/4279 "2025-11-09T22:31:49Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Gabriele](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gabriele/32/5860_2.png) [@Gabriele](https://forum.yarbo.com/u/Gabriele)\ **Post date:** [November 9, 2025, 10:31pm UTC](https://forum.yarbo.com/t/login-app-problem/4279/1 "2025-11-09T22:31:49Z")
My login expired and when I tried to log back in the screen went grey. ![Screenshot_20251109_231319](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/2/2c3d74daf314bd3c6eeae59c264bc6324cae5359.jpeg) ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [November 10, 2025, 7:28am UTC](https://forum.yarbo.com/t/login-app-problem/4279/2 "2025-11-10T07:28:08Z")
Hi there, could you please try restarting the app or reinstalling it to see if that helps? If the issue continues, please let me know and also share your phone model so we can look into it further. Thank you! ---
**Author:** ![Gabriele](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gabriele/32/5860_2.png) [@Gabriele](https://forum.yarbo.com/u/Gabriele)\ **Post date:** [November 10, 2025, 8:16am UTC](https://forum.yarbo.com/t/login-app-problem/4279/3 "2025-11-10T08:16:01Z")
I tried reinstalling the app but still the same problem. Samsung S23+ phone model. ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [November 10, 2025, 8:30am UTC](https://forum.yarbo.com/t/login-app-problem/4279/4 "2025-11-10T08:30:34Z")
Hi there, thank you for the update. We suspect this issue may be related to a language setting issue. Could you please submit a support ticket and include the troubleshooting steps you’ve already tried? Once you have the ticket number, feel free to share it here and I’ll help escalate it to our R&D team for further investigation. Thank you for your patience. ---
**Author:** ![Gabriele](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gabriele/32/5860_2.png) [@Gabriele](https://forum.yarbo.com/u/Gabriele)\ **Post date:** [November 10, 2025, 8:47am UTC](https://forum.yarbo.com/t/login-app-problem/4279/5 "2025-11-10T08:47:52Z")
Ticket Id #129908 ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [November 10, 2025, 9:41am UTC](https://forum.yarbo.com/t/login-app-problem/4279/6 "2025-11-10T09:41:37Z")
This issue is related to the phone model and will be fixed in the next hotfix update. In the meantime, if you have another phone available, we recommend installing and using the Yarbo app on that device for now. If you don’t have a spare phone, we can also send you an APK version that includes a temporary fix so you can continue using the app before the official update is released. Thank you for your patience and understanding! ---
**Author:** ![Gabriele](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gabriele/32/5860_2.png) [@Gabriele](https://forum.yarbo.com/u/Gabriele)\ **Post date:** [November 10, 2025, 10:13am UTC](https://forum.yarbo.com/t/login-app-problem/4279/7 "2025-11-10T10:13:34Z")
I don’t have a spare phone ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [November 11, 2025, 10:17am UTC](https://forum.yarbo.com/t/login-app-problem/4279/8 "2025-11-11T10:17:30Z")
I saw your update in the support ticket, and our support team will move forward with the next step. We appreciate your patience. ---
**Author:** ![massimo.charrier](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/massimo.charrier/32/3254_2.png) [@massimo.charrier](https://forum.yarbo.com/u/massimo.charrier)\ **Post date:** [November 15, 2025, 11:46am UTC](https://forum.yarbo.com/t/login-app-problem/4279/9 "2025-11-15T11:46:51Z")
My app is in the same condition! Is impossible to make log in ! We have a solution? Thanks so much ![IMG_5088](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/a/ad74b08f530ab137336883e68b3d1d3f09374bbb.jpeg) ---
**Author:** ![Gabriele](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/gabriele/32/5860_2.png) [@Gabriele](https://forum.yarbo.com/u/Gabriele)\ **Post date:** [November 15, 2025, 11:53am UTC](https://forum.yarbo.com/t/login-app-problem/4279/10 "2025-11-15T11:53:54Z")
You have to wait for the app update. Same problem. ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [November 17, 2025, 7:52am UTC](https://forum.yarbo.com/t/login-app-problem/4279/11 "2025-11-17T07:52:45Z")
@massimo.charrier Hi there, we’re currently testing the hotfix internally and with our PPP users. Once everything is confirmed and ready, we’ll release the update to resolve the login issue. Thank you for your patience. ---
**Author:** ![joloce](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/joloce/32/336_2.png) [@joloce](https://forum.yarbo.com/u/joloce)\ **Post date:** [December 27, 2025, 3:29pm UTC](https://forum.yarbo.com/t/login-app-problem/4279/12 "2025-12-27T15:29:35Z")
Me pasa lo mismo. No se puede entrar en la app ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [December 27, 2025, 6:07pm UTC](https://forum.yarbo.com/t/login-app-problem/4279/13 "2025-12-27T18:07:29Z")
Try deleting the app and reinstalling. If that doesn’t work, try switching your phone language to English temporarily and login. ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [December 29, 2025, 9:21am UTC](https://forum.yarbo.com/t/login-app-problem/4279/14 "2025-12-29T09:21:25Z")
Please try the suggestion provided by Bryan. If that doesn’t help, please send an email to **[support@yarbo.com](mailto:support@yarbo.com)** to open a support ticket.