1 is the worst
5 is the best
One of the phone staff conferred with another representative
FYI - you can add an actual poll which will tally the results. Click the + icon within the reply dialogue and scroll down to ‘Build Poll’.
interesting feature. thanks for pointing it out. this forum is very useful.
Every support call they ask for a rating after but never give the scale.
My call with support got cut off. I didn’t get a call back from the representative but instead a call back for automated review of support id received. At which point i realized a scale would be helpful so it was the first Q i asked when i called back. Took me being on hold for an answer, as the L1 representative didn’t even know how I should grade his work.
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I’m sorry for the confusion this has caused, and I’ve relayed your feedback to the relevant team.
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