# Something happened **URL:** \ **Category:** Support & Solutions\ **Created:** [July 3, 2025, 12:15am UTC](https://forum.yarbo.com/t/something-happened/2724 "2025-07-03T00:15:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sku100](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/sku100/32/318_2.png) [@sku100](https://forum.yarbo.com/u/sku100)\ **Post date:** [July 3, 2025, 12:15am UTC](https://forum.yarbo.com/t/something-happened/2724/1 "2025-07-03T00:15:30Z")
I came home today to find my morning job suspended. And the emergency stop activated. After resetting I realized there was no GPS signal. Then I looked closer and realized an antenna was missing, and the other 2 were bent. The missing (left) antenna was next to the mower. I’m guessing someone, or something, fell on it. But it was behind the barn, away from the road and no one was home… How do I get new antennas? I’ll attach a picture when I figure out how to… ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [July 3, 2025, 12:42am UTC](https://forum.yarbo.com/t/something-happened/2724/2 "2025-07-03T00:42:57Z")
Open a support ticket in the app and they can assist and help diagnose what happened. ---
**Author:** ![sku100](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/sku100/32/318_2.png) [@sku100](https://forum.yarbo.com/u/sku100)\ **Post date:** [July 3, 2025, 1:35am UTC](https://forum.yarbo.com/t/something-happened/2724/3 "2025-07-03T01:35:48Z")
It looks like it was the connector in the low mount that broke. I now have it running with one of the high mounts. Why are these mounts/antennas so fragile? ![PXL_20250702_233624726.MP](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/1/1add01861eb3a6084be1976941d306c36d236170.jpeg) ![PXL_20250702_233145457.MP](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/6/6ebe6281bd7dc61ee8f312c0d4774fc35d39ea2f.jpeg) ![PXL_20250702_221647291.MP](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/6/63cc80ec14b4217105532022d8cb9ce86b7ea234.jpeg) ---
**Author:** ![sku100](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/sku100/32/318_2.png) [@sku100](https://forum.yarbo.com/u/sku100)\ **Post date:** [July 3, 2025, 1:42am UTC](https://forum.yarbo.com/t/something-happened/2724/4 "2025-07-03T01:42:05Z")
When I click on support center, it repeatedly says “try again please”. How do I create a support ticket? ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [July 3, 2025, 2:40am UTC](https://forum.yarbo.com/t/something-happened/2724/5 "2025-07-03T02:40:30Z")
I’m sorry to hear about the issue you’re experiencing. To create a support ticket, you can also send an email to [support@yarbo.com](mailto:support@yarbo.com). To help our support team address the issue more efficiently, please provide the following details: 1. A detailed description of the problem 2. Clear pictures of the broken parts 3. The estimated time the issue occurred Our support team will assist you and resolve the matter as soon as possible! Thank you for your understanding. ---
**Author:** ![Ken](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/ken/32/1001_2.png) [@Ken](https://forum.yarbo.com/u/Ken)\ **Post date:** [July 3, 2025, 2:40am UTC](https://forum.yarbo.com/t/something-happened/2724/6 "2025-07-03T02:40:43Z")
I typically go to the [http://support.yarbo.com](http://support.yarbo.com) site and put it there in the form. This way I can include all the stuff I can gather and get a support ticket number straight away.