@Yarbo-Forum Please don’t mix up the tickets… I received an email stating you want to close ticket 219362 in favor of keeping ticket 202838 open, as you believe they are the same—but they aren’t. Ticket 202838 concerns the line error; for that, I opted for a refund for the trimmer because a replacement isn’t guaranteed by August 15th. Ticket 219362 concerns the core unit no longer recognizing the trimmer, and the diagnosis called for replacing the core. Please don’t waste time by confusing the two—thanks.
Sorry for the confusion. I’ve already contacted our team regarding this matter. Please rest assured that we will continue following up on both tickets and make sure each issue is handled separately and properly resolved. Thank you for your understanding and patience.
Thanks
Ticket 202838 has been closed without me having received the refund for the trimmer, as I had chosen due to the line error, since you could not guarantee the dispatch of a new trimmer in the short term… nor were you able to process the refund… My patience is running out… Send me a new trimmer if you are sure it works, or refund me quickly. Months are passing without me seeing anything.