I am not able to connect to Yarbo to submit a ticket. The app shuts down and returns to the login page every time. Please advise!
Support Center is not accessible so I am unable to submit a ticket, or explain the situation that has developed. What is the problem?
Have you installed the latest app update 3.19.7? That should resolve this issue I believe. You can also email support@yarbo.com or goto support.yarbo.com to submit tickets either way.
I rarely use the app, even if it works I have to hit support, then you have back up and hit it again to get to the ticket area.
I have installed app version 3
19.7, and I have tried numerous times, even try to do it quickly, but in any case the app closes before I am able to reach the ticket submission bottom. Can I get a Yarbo Rep to help my situation?
I would use the website Bryan posted above.
I was able to use the address provided to get access to submit a ticket. Thank you!
That aside, I have not been involved with Yarbo this year except for trying to get my Yarbo Pro to do its job. I am not impressed that people are not able to access Support Center without the knowledge I have to inquire on Yarbo Forum to find that solution. This situation saddens me to see what has become of the enterprise I have bought into. Everyone pushing in the same direction, that this problem of people not able to connect to Support, unless they have the knowledge to go around the problem, is where Yarbo community has arrived at. There would be a lot of people who would stop at there appears to be no SUPPORT for me from this company. I go back to my original question, what is the problem? How about get it fixed?
To be blunt, Yarbo broke the app for some phones in a recent update and are very slow at fixing bugs. This community is your best 1st line of defense.
Hi there, I’m sorry for the inconvenience caused by not being able to submit a support ticket through the app.
As Bryan mentioned, you can also submit a ticket through our website or contact us by email.
In addition, could you please let me know what phone model you’re using? We’d like to further investigate why you’re unable to submit a ticket through the app.
moto g 5GB - 2024
RAM 4GB + 2GB (RAM Boost)
ROM size 128GB
Android version 15
NFC yes
Dual sim yes
Hope that helps.
Thanks for providing the information! I’ve already shared it with our team for further investigation.
Could you also please share a screen recording showing what happens when you try to submit a support ticket through the App? This would help our team better understand and investigate the issue.
We really appreciate your cooperation!