# Yarbo offline **URL:** \ **Category:** Software Issues\ **Created:** [August 19, 2025, 2:51am UTC](https://forum.yarbo.com/t/yarbo-offline/3635 "2025-08-19T02:51:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![randycamden96](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/randycamden96/32/316_2.png) [@randycamden96](https://forum.yarbo.com/u/randycamden96)\ **Post date:** [August 19, 2025, 2:51am UTC](https://forum.yarbo.com/t/yarbo-offline/3635/1 "2025-08-19T02:51:35Z")
Yarbo is stuck offline, the lights come one and the strobe sit there and flashes but it will not connect to my network. I have power cycled the data center and Yarbo several times. I submitted a ticket and got this response. What does use the restart docker script inside the tunnel mean? ![IMG_3489](https://canada1.discourse-cdn.com/flex007/uploads/yarbo/original/2X/5/57c6a9662a55932636284b5dd59aefd78af5b44a.jpeg) ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 19, 2025, 2:56am UTC](https://forum.yarbo.com/t/yarbo-offline/3635/2 "2025-08-19T02:56:24Z")
1. restart docker script - That is not something you can do. That is a support only function AFAIK. ---
**Author:** ![Micke](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/micke/32/257_2.png) [@Micke](https://forum.yarbo.com/u/Micke)\ **Post date:** [August 19, 2025, 3:02am UTC](https://forum.yarbo.com/t/yarbo-offline/3635/3 "2025-08-19T03:02:10Z")
Tunnel… Do they mean the “ssh tunnel”? Still did not find the password for that. Would be interested to see some of those scripts myself 😇 ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [August 19, 2025, 7:56am UTC](https://forum.yarbo.com/t/yarbo-offline/3635/4 "2025-08-19T07:56:32Z")
Hi there, We sincerely apologize for the confusion caused by the response. Please disregard the guidance provided. We have contacted our field service engineer, who will take over your case directly. They will reach out to you soon with troubleshooting steps and a solution. Thank you for your patience. ---
**Author:** ![cobradunn](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/cobradunn/32/298_2.png) [@cobradunn](https://forum.yarbo.com/u/cobradunn)\ **Post date:** [August 19, 2025, 1:19pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/5 "2025-08-19T13:19:12Z")
Sounds like someone mistakenly copied/pasted some internal troubleshooting tips 🙂 ---
**Author:** ![aidlibersky06](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/aidlibersky06/32/286_2.png) [@aidlibersky06](https://forum.yarbo.com/u/aidlibersky06)\ **Post date:** [August 24, 2025, 9:38pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/6 "2025-08-24T21:38:36Z")
I’m having the same problem ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 24, 2025, 9:51pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/7 "2025-08-24T21:51:29Z")
I would open a ticket if you haven’t already ---
**Author:** ![ken.w.gregory](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/ken.w.gregory/32/922_2.png) [@ken.w.gregory](https://forum.yarbo.com/u/ken.w.gregory)\ **Post date:** [August 24, 2025, 11:59pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/8 "2025-08-24T23:59:14Z")
Is it just me or is Yarbo falling offline a lot more lately? I’ma bout ready to automate bouncing the DC on a periodic basis. ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 25, 2025, 12:49am UTC](https://forum.yarbo.com/t/yarbo-offline/3635/9 "2025-08-25T00:49:51Z")
I don’t think it’s just you, but I also don’t think it’s everyone. If you keep experiencing it, I would open a ticket. ---
**Author:** ![cobradunn](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/cobradunn/32/298_2.png) [@cobradunn](https://forum.yarbo.com/u/cobradunn)\ **Post date:** [August 25, 2025, 4:02pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/10 "2025-08-25T16:02:57Z")
It’s been the DC every time for me. Ticket, Ticket, Ticket until they figure out what’s crashing. Mine is unresolved. They just wanted to replace the DC. ---
**Author:** ![rgloverii](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/rgloverii/32/956_2.png) [@rgloverii](https://forum.yarbo.com/u/rgloverii)\ **Post date:** [August 25, 2025, 5:37pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/11 "2025-08-25T17:37:34Z")
Probably should get the DC replaced. The vast majority of users aren’t exhibiting this problem, so maybe you have a unit with a manufacturing defect. Good luck. Hope you get it sorted out soon. ---
**Author:** ![douglitchert](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/douglitchert/32/424_2.png) [@douglitchert](https://forum.yarbo.com/u/douglitchert)\ **Post date:** [December 14, 2025, 1:53pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/12 "2025-12-14T13:53:48Z")
Ditto. I’m offline all the time until my phone is in Bluetooth range of the Rover. Then the Rover stays online until I’m done using it or I leave it sit idle for a few minutes. Then it might reconnect, but usually I need to get back in Bluetooth range. It will run the 3-4 hour plan with recharges. Only started having this for the last few months. I use to control it from a few states away. Now I’m doubtful. ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [December 14, 2025, 2:38pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/13 "2025-12-14T14:38:18Z")
Turn off your DC for 5 mins and then restart your rover when it is back online. Hopefully that helps. If it continues happening or if it doesn’t, I’d recommend opening a ticket. ---
**Author:** ![oleg](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/oleg/32/472_2.png) [@oleg](https://forum.yarbo.com/u/oleg)\ **Post date:** [August 23, 2026, 12:46pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/14 "2026-08-23T12:46:59Z")
I have same issue. Rover is offline for no good reason. I have 2 rovers and they went offline on the same time. There is a power, I can see lights. Yarbo folks should come up with solution for those situations, so there will be no manual interaction required. Such as press reset for 60 seconds etc…. A lot of us outside of the promises during work plan and have no ability to press anything on rover. Yarbo, come up with device which will press reset button on its own for 60 seconds when needed or bring rover at least to charging station or fix the software. Yarbo is blaming power issue but I do not think it’s true. Power is there. ---
**Author:** ![oleg](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/oleg/32/472_2.png) [@oleg](https://forum.yarbo.com/u/oleg)\ **Post date:** [August 23, 2026, 12:47pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/15 "2026-08-23T12:47:32Z")
Tickets are there but no help. ---
**Author:** ![B-Mod](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/b-mod/32/292_2.png) [@B-Mod](https://forum.yarbo.com/u/B-Mod)\ **Post date:** [August 23, 2026, 2:08pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/16 "2026-08-23T14:08:03Z")
@Yarbo-Forum please help this guy out. ---
**Author:** ![ben2](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/ben2/32/253_2.png) [@ben2](https://forum.yarbo.com/u/ben2)\ **Post date:** [August 23, 2026, 2:25pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/17 "2026-08-23T14:25:28Z")
I am also have the same trouble. I can’t connect bluetooth, 4g or Wifi. Yarbo is on a schedule, and every morning he starts off to work and runs into a problem and comes back to dock. I can’t see what the problem is. I’ve got tickets in as well ---
**Author:** ![bryan.wheeler](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/bryan.wheeler/32/215_2.png) [@bryan.wheeler](https://forum.yarbo.com/u/bryan.wheeler)\ **Post date:** [August 23, 2026, 3:15pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/18 "2026-08-23T15:15:57Z")
If it’s coming back to the dock it most likely is something stuck in the blades like a stick. Try powering off your DC, and unplug the battery cable for 5 mins. Unhook the module and check for sticks or anything causing the blades from spinning. Put it back on the core and then Power up the DC, then the core. See if you can connect then. I’d get a ticket submitted as well. ---
**Author:** ![B-Mod](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/b-mod/32/292_2.png) [@B-Mod](https://forum.yarbo.com/u/B-Mod)\ **Post date:** [August 23, 2026, 8:41pm UTC](https://forum.yarbo.com/t/yarbo-offline/3635/19 "2026-08-23T20:41:33Z")
Or an obstacle can cause it to go back to dock ---
**Author:** ![Yarbo-Forum](https://yyz1.discourse-cdn.com/flex007/user_avatar/forum.yarbo.com/yarbo-forum/32/126_2.png) [@Yarbo-Forum](https://forum.yarbo.com/u/Yarbo-Forum)\ **Post date:** [August 24, 2026, 10:26am UTC](https://forum.yarbo.com/t/yarbo-offline/3635/20 "2026-08-24T10:26:37Z")
We’re really sorry to hear about this issue. We’ll need to further investigate the logs to better understand what happened. I’ve asked the FSE responsible for your case to review your ticket as soon as possible. We apologize for the inconvenience caused and appreciate your patience while we look into this. [Next page](https://forum.yarbo.com/t/yarbo-offline/3635.md?page=2)