Thank you for bringing this up—and I truly apologize for the delay.
You’re absolutely right that we need to do better when it comes to the supply chain for replacement parts. Earlier this year, we underestimated demand and faced allocation issues that delayed restocking at our U.S. warehouse. We’ve since taken steps to restructure and improve this process to ensure greater reliability moving forward.
I’ve confirmed with the team that shipments for the U.S. region are scheduled for next week. If you can share your order number, I’ll make sure someone follows up with you directly.