No worries
Still seems like there’s a disconnect…
@Yarbo-Forum if this is truly the case you are destroying the batteries, this is the most critical piece of hardware in the whole system.
Gemini is sassy! 
Sounds like a firmware issue to me.
Yea, that was interesting reading Gemini and how it worded its response!
I like to argue with it and point out technicalities…maybe I’m a bad influence 
How often are people having to do the unplug the battery for 4 hours or whatever to reset the charge reported value?
I’ve already done it once last week and it’s already starting to not fully charge again.
Think I had to do it maybe 4 times last mow season.
I had to do it once last year, and the problem never reoccurred.
Seems unusual to me that you have had to do it multiple times in such a short amount of time. I suggest you open a ticket and have Yarbo diagnose your battery.
Yeah. I had a ticket last year and the answer was unplug it longer.
Guess we’ll see what they say this year.
Seen a few that report it charges to 100% and then at some point stops charging. Is this something you are seeing? If not and unplugging for 4 hours fixes it then I’d definitely have support check the battery.
This morning, maybe. It was 94% when I sent it out to mow after being on the charger all night.
Last week no. It wouldn’t get to 80% unplugging it for 4 hours, plug it back in and it’s 100% same as last year. So I’m not sure if this morning was just battery tending or not fully charging. What I’ve noticed in the past is it progressively gets worse. The max charge it reports slowly gets lower until it finally won’t get past 80% which means if it charges mid mow it never goes back out.
We’ll see what it does after today’s mow.
If it was 94% and charging then definitely the same issue. If it dropped quickly to 94% off the charger then that’s the battery tending.
This morning it had only charged to 88% after being on the charger since about 11:30pm last night. It’s unplugged now so hopefully it goes back to 100%, guess its another support ticket for me.
This battery thing is a continuing issue for me.
Since May Yarbo sent a replacement battery, which was great. However, a couple of weeks after getting it, that battery started to show signs of degradation only charging to lower levels over days. Last week I did the 4hr restart it showed 100%, so it went out mowing, the next day Its back to only charging to 80% again.
So reopened the ticket.
Later that day I noticed yarbo was rebooting, I figured they were starting to look into things.
Today I come out its charged to 100% or says it is, so great. I mapped a few new no go zones and then sent it out to mow. A bit later I look out and yarbo is stopped and all the lights are on like its rebooting again. I’m guessing it was them, idk I hadn’t heard a word. So, I start it back on its way mowing again. Later I notice it doing the same thing but this time I get a power board Issue B009 on the app. I updated the ticket with this new information and sent yarbo to finish mowing, which it did fine, no other issues. 
Now I finally get a response back that they think the issue is the core and I’m welcome to schedule an appointment with service center for an in-person repair that is over an hour away from me.
Has anyone else been asked to haul their core to a service center? I’ve never had a power board issue before now, could that have been the battery issue? I don’t know it’s never what they indicated before. It’s always been the battery internal meter and let the 4hr reset fix it, which is ridiculous on its own. But now I need to take hardware that’s under warranty an hour away to get fixed, and it “Might” be able to be repaired same day!
But then I keep reading people posted they are being sent refurbished cores, and I really don’t think I want that.
I’ve had a few parts replaced at this point; this is the first I’m being asked to take it to a service center.
You have a few repair options now. An authorized repair provider, ship your core to the refurbishment center for repair/refurbish, replace parts (if not too extensive of a repair), or have them ship you a refurbished core. If the repair provider is an hour away, I would certainly consider this option, as it would be the quickest path to a resolution. If that doesn’t resolve the issue, then Yarbo will determine the next steps.
Have they changed the replace path of the past?
Have those folks had some sort of specific training that maintains the warranty?
No change, just more options and I think they are exploring the ones to get you a resolution quickest. Yes, they are trained and certified by Yarbo and it will maintain your warranty.
This is a new option we provide to improve our after-sales support experience. Our service centers are professionally trained to assist you, and this process will not void your warranty.