a few weeks ago I noticed the yarbo would dock itself just fine and charge, but it would never get to 100%. it started charging to like 94% then 88%, 84% and today I after 3 days on the charging pad it was only 79% when I needed to send it out. I assume my battery is shot after only 1 season of mowing. Thoughts?
Not shot at all. This is a known software bug. Unplug your battery for 4 hours and then plug it back in. This should reset the Battery Management System (BMS) and then it should fully charge.
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Hi there, as Bryan mentioned, this may be related to a known software bug. Please try the steps he suggested, and let me know if the issue still persists.
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Thank you! I will give this a try today
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Is there any planned fix for the bug? This keeps my core from entering the charge protect mode. I have ran into this 2 times now.
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@itgoes211 Hi there! We’re still exploring ways to further optimize this issue. For now, the method we recommend is allowing the system to perform a calibration, which often helps reset everything back to normal.
If you notice this happening frequently, please feel free to reach out to our support team—we’re always here to help!
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