Yarbo only charging to 90 some percent

Support & Solutions
1

Noticed the last couple days my yarbo will not charge to 100% right now it is at 92% and appears to be done. Is that a cold weather feature?

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2

Does it say that it’s charging, but just never fully charge?

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3

Yeah it’s in the charging mode but never goes above 92%

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4

@marriott001 I had the same issue, and they are replacing the battery. Here is what they said will reset the battery and it usually works, so by usually I will assume that is Yarbo speak for almost never, but here goes.

  1. Use the cord they sent with it and plug it in for 2 hours.
  2. Turn it off / pull the plug to the battery and let it sit for 4 hours.
  3. A Miracle apparently happens
  4. Turn it back on and see what happens - hopefully its all better now, if you have my core continue to 5.
  5. Open a ticket for a replacement battery
  6. Wait a week and have a lot of calls, emails and frustration
  7. You finally get approved for a new battery
  8. Wait, wait wait.
  9. A Christmas Mircle
  10. FedEx Tracking is received

Give 1-4 a try…hopefully you have better luck than I did.

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5

Hi there! I’ve seen your support ticket in our system. You can first try unplugging the battery and letting it sit for about 4 hours to see if that helps resolve the issue. Please keep us updated on the result through your support ticket. If this doesn’t help, we’ll move on to the next step.

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6

As I put on the other thread. What is your temperature. When really cold mine cycled between 90 and 94 with the warming message regularly.