Hi there,
I’ve reviewed your support ticket and want to sincerely apologize once again for the delay in delivering your replacements. We want to be clear that it was never our intention to mislead you about the shipping status.
That said, the repeated delays should not have happened. There were some internal communication issues involved, but we fully acknowledge that this is our responsibility.
We’re working to prevent situations like this from happening again. In the meantime, if you experience any further delays or have concerns, please don’t hesitate to reach out to me directly — I’ll make sure to follow up with the relevant team on your behalf.
Thank you again for your patience.