I’ve had issue after issue for past two months. My yarbo has not mowed my yard once this year without interaction. And has stopped working completely for past three weeks
I have a ticket in that didn’t get a response for several weeks then last Friday I got a message that they are offering me a brand new core. I received shipping info, then Monday I received three new cameras.
I replied to the ticket and I haven’t heard anything. I’ve replied once per day this week with Zero response.
it’s June and I started mowing in march. I haven’t mowed my yard once this year without interaction, and I’m very frustrated!
the ticket that told me a new core is on its way is 195787. Can someone from Yarbo please contact me?
Im also having problems reaching the support team. Last fall when i purchased my Yarbo, i was very impressed with the support team helping me set up my docking station and and dead battery issues. They were excellent. Now, this June when i got a message to leave my Yarbo on for a Hardware update and to wait 3 days, otherwise notify them. I waited 4 days
and tried calling them for 2 days with no one answering and to leave voicemail. I did that and got no response? I the sent an e-mail on the 4th day, but got no ticket no.? I then tried calling again and got someone who was rather rude. He asked if i had a ticket no. and i said i did not. He then said i can see u sent an e-mail..and read a load a script so fast that i could not understand what he was saying. He told me i needed to wait 56 hours to get a response? I also asked him for information on getting the extended warranty and he said that will be answered in my e-mail response and he could not provide it. He also said they are very very busy and are straight out. I understand that with this new technology there must be a lot of problems and this team is challenged. I get that. But now im saying to myself should i buy the extended warranty IF cannot reach anyone or there is a long wait line? Also what if something goes wrong in the fall with my snowblower and i cannot reach anyone? Did i make a mistake in buying this? I hope not as i was really impressed with this product.
Lets start with the first part, did they ever get your yarbo working? And if so how do you like it now? Next question is what was your purchase date, as that has a lot to do with if you can even purchase the extended warranty.
Yes i did get it working thanks to the support team and Brian who is on this forum. I really do like the machine..as it performed snow removal at a 95% success rate. my purchase date is nov 2025 so i believe because i bought it through Yarbo i have 18 months to buy it… my questions to Yarbo is how do they handle repairs..because i cannot imagine packaging and sending this heavy beast back to the them? Im awaiting their answer
So far yarbo has been pretty good at sending out refurbished cores and parts for issues. But how the extended warranty will really be handled is only anyones guess right now.
Personally I took the extended warranty as I could see how stuff is failing and prices are only going to go up in time. I don’t usually take the gamble but this time I did. I figured even if I replace yarbo with something newer I can always just send it out to cut my fields. I will get my use out of it somehow.
Unfortunately the 18 month window was rescinded by the insurance company providing the extended warranty. They gave Yarbo about a 3 day heads up in January that they weren’t allowed to sell that to prior owners (those who purchased before YarboCare was announced) after January 31st 2026.
Thankyou Bryan for the update. At least now i dont have to wait for their answer. I can only hope that i get a fair amount of usage out of this expensive machine without too many problems. I can also hope that if it needs parts that they will be reasonable or ill be forced to go back to gasoline power. Im dubious about the parts cost, as i have experienced a price of 50.00 dollars for a small jar of their grease for the tracks. Thanks again for the warranty update.
I have found most of their prices to be fairly reasonable. Not all. Tarriffs really changed the accessory prices for the worse and it never went back. I think they need to have a parts catalog online that customers can order from that also includes schematics, installation instructions/videos/etc. And to your point, the parts should be reasonable in cost.
As for the track grease, yeah it’s expensive. There are other alternatives out there. To use what they provide in alternate form (high vacuum grease) it is also expensive third party and often hard to find. Their grease is the best. But there are cheaper options.
I’m truly sorry for the experience you’ve had and for the level of service you’ve received recently.
We’ve been experiencing a backlog of support tickets, which has unfortunately led to slower response times than usual. Under normal circumstances, our first-level support team is expected to respond within 24 hours to ensure customers receive timely assistance.
Please rest assured that we will continue to stand behind our products and remain responsible for any after-sales issues you may encounter. We understand your concerns, especially when considering extended warranty coverage and future support needs, and we take that feedback seriously.
As for the extended warranty, as others have mentioned, it is currently available for purchase for orders placed within 60 days of the original purchase date.
Thank you for your patience, and we sincerely appreciate your honest feedback. It helps us identify where we need to improve and better support our customers moving forward.
I finally received tracking for a refurbished core. Two support responses and also an official Facebook reply all said I’d be receiving a brand new core.
I’m so frustrated with this. I’ve paid a mowing service $1050 as of this week to mow my yard. I have them coming again next week for another $150 so $1200 in mowing service fees this year alone. Not counting all the down time I had last year.
I’m very upset, and will not accept a refurbished core - I would like a refund and I’ve also said I want to return the trimmer that was delivered recently as well. It’s unused in an unopened box.
I’ve confirmed with our team that the Core you will receive is a brand-new Yarbo. We apologize for any confusion caused by the email content. The new Core will be arriving soon.
Regarding the Trimmer, you can contact our team about a refund if it is still within the eligible refund period.