RE: Is there anyone at the company who handles general complaints directly?

[jonesdak]

Is there anyone at the company who handles general complaints directly?

Hi there, I’ve reviewed your support ticket and want to sincerely apologize once again for the delay in delivering your replacements. We want to be clear that it was never our intention to mislead you about the shipping status. That said, the repeated delays should not have happened. There were some internal communication issues involved, but we fully acknowledge that this is our responsibility. We’re working to prevent situations like this from happening again. In the meantime, if you experi…