To Yarbo Customer Service
May 26, 2026
Dear Yarbo Customer Service,
Over the past several months, I conducted extensive research to find the best robotic mower available. During that process, I watched numerous YouTube videos covering nearly every major brand on the market. After discovering Yarbo, I became increasingly impressed by both the product demonstrations and customer reviews available online. I reviewed official Yarbo content as well as independent user experiences before making my decision.
Although Yarbo was among the more expensive options I considered, I ultimately decided the investment would be worthwhile. My existing zero-turn mower is aging, and I was excited about the opportunity to upgrade to a more advanced solution. In fact, I took out a loan in order to purchase the Yarbo with the Pro Mower attachment.
When the unit arrived, I eagerly began the setup process. However, upon opening the battery compartment, I discovered that the Xbox-style controller was not included. I also found that the SAM module was missing. Every Yarbo video and product review I had seen indicated that these items were included with the system.
After contacting Yarbo customer support, I was informed that these items were no longer included with new purchases, and that this policy had apparently changed approximately one week before I placed my order. Unfortunately, this information was not made clear during the purchasing process.
Naturally, I was very disappointed and initially considered returning the unit. To address the issue, I was offered 20,000 reward points to assist with purchasing the missing items separately.
However, after receiving the reward points, I discovered they were intended for the snow-track version of the Yarbo system. I live in southern New Mexico, where snowfall is extremely rare, making those rewards of little practical value to me. Since then, I have experienced difficulty reaching anyone who can assist in resolving the matter.
I want to emphasize that post-sale customer service is extremely important to me, especially when making a significant investment. Prior to this experience, I viewed Yarbo as a highly reputable company. While I genuinely enjoy the mower itself and appreciate the innovation behind the product, I am becoming increasingly concerned about the level of customer support I have received after spending more than $6,000.
I hope Yarbo will take these concerns seriously and help resolve these issues promptly. I would very much like to remain a satisfied and loyal customer.
Sincerely,
Greg Bouten
