If there is not already, add a QR code sticker that customers can apply to the core, linking them directly to the FORUM. This way, if customers experience a problem out in the yard, they can easily link up to the forum and/or service to share the issue. Put stickers in every shipment.
Thank you for the suggestion! We’ll share this idea with the relevant team and discuss the possibility of adding QR code stickers in future shipments.