Can someone please send a return label for me to print out for the boxed damaged core in shipping please. The Yarbo site has me a pickup time for 5/27/25. Thanks for all your help.
If you login to yarbo.com and click on your orders, your original order for the core should have a button that says schedule pickup or reschedule pickup. That should let you be able to generate a shipping label. If not, email support@yarbo.com and they should be able to send you one.
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Thank you for reaching out!
We typically send the return shipping label about 2–3 days before the scheduled pickup date. That said, I’ve contacted our logistics team and asked them to send the label to you as soon as possible.
We appreciate your patience and understanding—thank you again for your cooperation!
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After confirming with the logistics team, you should have received the return shipping label email by now. If you haven’t seen it, please check your spam folder. If it’s still not there, feel free to reach out here, and I’ll be happy to assist you further.
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Sorry nothing in spam folder. No emails, nothing generated as of now. Schedule pickup Time is today, within 3 hours of now to be picked up. I’ll contact support again.
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Well they missed the pickup time today. Guessing because nobody sent email for shipping label. Nor setup a shipping time. So now this core has to sit on my porch until Friday. Because this is the next time that a pickup could be scheduled. 
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Still no shipping label. We’re @ 24 hours away from pickup time again. I got daily emails about returning the core. We already had a week delay because nobody sent a shipping label, nor did the schedule a pickup. All I got from my support ticket was this.
" ---- on Thu, 29 May 2025 10:34:51 Yarbo supportsupport@yarbo.com wrote ----
Dear Don,
Thank you for your update
.
We are committed to providing you with a better user experience.
We appreciate your patience and cooperation.
Best regards,
Edmond
Team Yarbo"
So Submitted again to remind them I’m 24 hours away, still no Shipping label. And This big box sitting on my front porch is beginning to be an eye sore. Good news is, after all these weeks I got my weather sealer in the mail. This was after all the weeks of waiting for the new core to get here. Then to find out the new core was sealed from the factory, and mounted vertical vs horizontal. But the replies seem to be a 1 day delay. Always in the early morning between 2-5 am EST. Fingers crossed this gets resolved this week.
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We’re really sorry for the delay in sending the shipping label. I have sent you the shipping label through DM. If you need to reschedule again, you can also sue this shipping label next time. We sincerely apologize for the inconvenience caused.
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Another day wasted. Still have the core ready to go back. Still sitting on my front porch. FedEx never showed up today. I did see a FedEx truck go by about 13:00 today. Never stopped, never came back, nobody called. Stills shows waiting to pickup on the tracking number. Sent another follow up ticket to support. My hands are tied at this point. SMH
Call FedEx and inquire about the pickup. That’s most likely on them at this point.
I wish it was that easy. Fed Ex said all inquiries must come from the person setting up the pickup. They have to login on the FedEx portal. Seems Yarbo is going to shoot for the 4th now. Hopefully not another week wasted on getting this thing off my porch.
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I’m really sorry for the continued inconvenience. I’ve followed up on the new pickup request to help ensure everything goes smoothly this time.
Thank you again for your patience and understanding—we truly appreciate it.
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I’ve contacted our logistics team and we’ll help reschedule the pickup for you. Could you please let me know your availability for this week?
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Yes, Thanks again. I was sent an email saying 06/04/2025 was the new date for pickup. I also replied in the follow up on the ticket from support. Always a day later for a reply. But that was the last I heard back from support team. Thanks
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