I noticed in my account on the official website on the members page that I am not recognized as part of the Yarbo family because I do not appear to own a Yarbo because I did not purchase it directly from the shop on the official website and therefore did not spend the money required to join the family, but rather spent it through a reseller or importer in my country of residence. Personally, I believe that the only thing that should matter is whether you bought it or not. It is inconsistent to be recognized as the owner of a Yarbo in the app upon registration but then not in the account on the website.
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Thanks for bringing this to our attention. You are definitely part of the Yarbo family. Due to platform limitations, the system currently cannot identify your membership if you purchased through a different channel. We understand that anyone who purchases a Yarbo from a legitimate source should be recognized as part of the Yarbo family. We apologize for any inconvenience this has caused and appreciate your understanding.
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