It’s a pretty soulless experience dealing with this AI agent.
Really sorry for the confusion caused. Please disregard the previous reply.
I’ve reopened your ticket and escalated it to our FSE team for further investigation.
50/50. I got it to queue me up for (yet another) replacement core in one day, the replies were instant. The confirmation by a human took one more, and that’s a vast improvement.
That’s fantastic.