The Yarbo support structure .does not work for me on the East Coast of the United States. A fundamental problem is that there is nobody available during North America with enough expertise to fix problems. The support team I deal with gathers information and then passes it on to the technicians in Taiwan. This means that I always have to wait at least one day for someone qualified to look at my problem. My system has been offline for 11 days and I am still waiting for a qualified technician to work on it.
Yarbo need to train their North America staff so that they can resolve more issues. This will improve customer service and save Yarbo money because the handoff between teams creates issues which makes problems take much longer to be resolved.