Hi, and thank you for reaching out — I want to start by welcoming you to the Yarbo Family. I also want to say I’m truly sorry that your first experience with Yarbo hasn’t gone the way it should have.
You’ve raised some very valid concerns, and I appreciate the thoughtful way you’ve laid them out.
First, regarding the support experience — I completely agree. When a new customer encounters technical issues within the first few weeks, it should be met with extra care and urgency. If you’ve repeatedly asked about your refund eligibility and haven’t received a clear answer, that’s not acceptable — and I’ll make sure it’s looked into right away.
Please rest assured that if your case results in a replacement, we will extend your warranty to fully cover the logistics and downtime period — you will not lose coverage while waiting for repairs or delivery. I’ll personally follow up with the team to ensure your case is prioritized appropriately and that your return window is reviewed fairly based on your support timeline.
On the RTK antenna issue — you’re right. We’ve seen several cases like this, and we’ve developed a new flexible high-mount antenna to address it. We’re already running user testing, and once finalized, we’ll provide replacements for affected users. More details here:
As for your question on network architecture — Yarbo uses Ethernet-based connectivity between core modules such as cameras and transmission components. It’s designed to withstand high-vibration, high-load environments. We’re also closely watching technologies like Single Pair Ethernet, which may play a role in future platform upgrades.
Lastly, on product testing and long-term reliability — Yarbo’s use scenarios are incredibly diverse, and it’s difficult for lab testing alone to capture every real-world edge case. We’re tackling this in two ways:
- We’ve replicated all known user-reported failures into our internal testing framework, so nothing is left unchecked.
- We’re increasing investment in simulation-driven design, allowing us to catch and prevent failure scenarios much earlier in development.
You’ve been incredibly constructive in your feedback, and I truly hope we can turn your experience around. You’re exactly the kind of user we’re building for — and we’re committed to earning your trust.
-Allen