Battery Charging when not used in almost 2 weeks

Support & Solutions
21

Oh. Thanks. I’m only unplugging the wired plug, not the battery cable to the core. I will have to try to unplug the battery cable.

22

@emad1996 - here are the steps I did from about 6 or 8 weeks ago.

Use the cord they sent with it and plug it in for 2 hours.

  1. Turn it off / pull the plug to the battery and let it sit for 4 hours.

  2. A Miracle apparently happens

  3. Turn it back on and see what happens - hopefully its all better now, if you have my core continue to 5.

  4. Open a ticket for a replacement battery

  5. Wait a week and have a lot of calls, emails and frustration

  6. You finally get approved for a new battery

  7. Wait, wait wait.

  8. A Christmas Mircle

  9. FedEx Tracking is received

I just did steps 1-4 again, its like watching the movie Groundhog Day.

23

I had to do it about a week or so ago.

I had been deliberately watching as my battery’s max charge slowly declined more and more.

I first tried disconnecting the battery for 1.5 hours. Nope. Didn’t work. Tried again with 2.5 hours. Nope. Then tried with 4 hours - BINGO! It actually worked, and I’ve been charging to 100% ever since.

24

Thanks Mike. Hopefully I can go only to step 3. I’m at work now and I asked my son to unplug the battery until I get home and plug it again. if nothing happened. I will follow your trick

25

@emad1996 - Good Luck!! Hope it works for you!!

26

Thanks Robert. I had this issue now couple of times so far. Unusually, I only unplug the wired cord for 4 hours then plug it again, it seems to work. Now I hear I may need to unplug the battery too. if that does not work, I will shut it down completely and unplug the battery. This is an annoying issue, especially if there is a lot of snow to clean.

27

Hope it works.

I was honestly a bit skeptical about the “4 hour reset” myself until it actually worked on my Yarbo!

28

I just did the 4 hour un-plug trick. Total failure, it left my garage after 4 hours with 76% - shot up to 82% in less than 30 min and now after 2 more hours still at 82%.

I think the 4 hour unplug is just another way for Yarbo to kick the can. It is not working for most if not just about all of us.

@Yarbo-Forum - do you like all of your customers pissed off? How can this be an enjoyable job?

29

Sorry to hear you’re running into this issue. If unplugging the battery for 4 hours doesn’t resolve it, please feel free to submit a support ticket so our team can take a closer look and assist further.

30

Just got word I am getting another battery (last one was replaced less than 3 weeks ago). Great. I asked if the first was a refurbished battery and all I was told was the next one will be brand new. I guess that answers the question then.