My Core recently not charges more than 70%. During plans it looses progress and stops the plan randomly on the charging pad and the SOC stays at 70%. Resume work is on 80% so the Mower never is returning to work until the plan stops without any notice.
Somebody has the same issue or a solution for this problem?
Try disconnecting the battery for 4 hours to reset the charging system.
That typically works. That has been my experience as well.
Yup. I had it happen once last fall and the 4 hour battery reset resolved it perfectly. Hasn’t reoccurred so far (knock on wood).
Thanks for sharing the details—sorry to hear you’re experiencing this.
As others have suggested, you could try disconnecting the battery for about 4 hours to reset the BMS system. This may help resolve the charging issue.
Regarding the plan stopping randomly, we suspect it may be related to a known issue that has been addressed in the latest firmware (3.12.0). It would be helpful if you could submit a support ticket so our team can further investigate and confirm whether your case is related.
Please feel free to keep us posted—we’re here to help!
I have been having the workplan cancellation problem since before the latest update. Not to mention that settings for changes to work preferences won’t be retained. I have had a ticket in for a couple of weeks. And I have two Yarbos and they are both doing the same thing. As above, Yarbo said…”we know what the problem is. We got this. It will be fixed in the next update.” Except it wasn’t. These two problems still exist, and they are incredibly frustrating, because I am cutting 6 acres a week with one of the Yarbos, so it obviously needs to recharge mid-workplan. I’m back to babysitting the thing, like I had to do last summer with the battery constantly overheating. Actually, “frustrating” doesn’t even come close to describing it. But now we can add the latest issue mentioned here. The battery won’t even charge to 100%…on either unit. So now I can’t even get as long of a cut before it heads back to recharge…and then forgets that it was cutting 3/4 of an acre. If I’m not paying attention, I have no idea of how far it got before it went back to dock. So I give it a guess as to what % I should restart. This latest problem popped up after this recent update. So instead of fixing my two problems (as promised), it added a third problem to the mix. I am told that they are working on it and to give them a couple days to get back to me…after two plus weeks of already waiting for a fix. OH…and by the way…every day I get a message asking me if the problem has been fixed so they can close the ticket. UGH!
App update is only part of the update. For all fixes to be in play, the firmware has to be rolled out first. That is still in progress rolling in batches. Hopefully, that will solve your issues. As for the charging issues not going to 100%, unplug both batteries from the core for 4 hours and see if that helps the BMS recalibrate properly to charge back up to 100%.
Is the update still being pushed? I usually get the update 3 days after the announcement. I dont have it yet. But I do have a different core with a new serial number so maybe it just not my turn yet.
Thanks, Bryan, but I have been updated both at the firmware and at the app. I didn’t fix the problems.
Well if you are on 3.13.0 and it didn’t solve your issues that sucks. I hope they can figure it out soon for you.
They said 2 week roll out.