I emailed them Friday February 6th at 2 pm.
They say they will respond in 24 hours.
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Apparently their email is broken as well. The email I sent bounced back undeliverable. This is concerning.
Did you send it to support@yarbo.com ? I was just able to login to their support website and see my tickets. Maybe their ticketing system provider is having some issues? support.yarbo.com
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I’ll try it again.
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Re-sent email and tried to submit a ticket through the app. App still giving me an error message.
you can log into the support site and see if your email generated a ticket.
161372
I found another way in and submitted the above ticket.
I hope the belt holds out for the coming storm.
Thanks Bryan
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If not, you’re always welcomed in the “beltless plow club” lol
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I have 3 ft high drifts tonight lol. I don’t think the plow will cut it. So far so good. The old belt seems to be holding…wait did I say that again… foolish man 
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OMG you’re totally gonna jinx yourself…. Keep quiet until the job is done! 
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That one made me laugh so hard. It was the kind of laugh where no noise comes out. Feels kinda like you can’t breathe.
Well played, Sir. 
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Yarbo got back to me and are sending the parts. I am not sure what parts but I asked for a belt, big and small pulleys and a motor. I asked them if if they were aware that no installation instructions accompanied the last parts delivery and could they please send some.
Has anyone ever removed the large pulley? I unsuccessfully attempted it last time.
Large pulley looked easy. Like one bolt it seemed. Here’s the belt and tiny pulley video.
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Well that would have been good to have seen the first time. I either lost or was missing the smaller spacer washer.
Do they have videos for the motor replacement?
I’m sure they do, just no one has shared that anywhere that I am aware of yet.
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I looked for the one you just sent, figuring there had to be something, and couldn’t find it.
I will ask for and look more carefully for videos in the future.
Definitely ask in your ticket. They should absolutely be providing these to you when sending you parts.
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It’s been exactly 1 month from date of issue to fix docking issue. Yarbo needs to make this tighter. Also they said they’re holding shipment for my replacement broken camera until broken parts ships back, why add these hostage situations and keep delaying the fix, I’ve had this issue with camera for over a month now, meanwhile Yarbo broke stuff on my property and almost chewed up my dog, it’s a nonsense. If customer is having problem Yarbo needs to stop dragging its foot and playing games. I’m thinking of returning Yarbo for a full refund.
Ticket 151533
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Happy to report that I have received replacement front camera and upon replacing it , it has been working without an issue. It’s been exactly a month since my issue has been resolved. Also, they have forgot to send me a replacement warning sticker on snow blower top cover which is part of the fix
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Hi there, thanks for the update—we’re glad to hear the replacement front camera has been working well.
I’ve checked your support ticket and see your request regarding the replacement warning sticker. As we’re currently on a holiday break, there may be a slight delay in response. The field service engineer handling your case will follow up as soon as they are back on duty.
We kindly appreciate your patience and understanding.
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