I am running into an issue where I try to drop a template no-go zone (circle or rectangle, doesn’t matter), and as soon as I either move or resize it, the save button in the top-right disables, so I can’t save it. If I create a new template zone, but don’t move or resize it at all, it lets me save, but that is pretty much useless. I’ve never had a problem creating and saving template no-go zones in the past, so I don’t know what to think of it.
I’m trying to work with support, but it’s a slow process. Am I the only one experience this? Is there some hidden criteria I’m missing?
Curious if maybe disabling bluetooth on your phone might help.
Hi there, sorry you’re running into this issue — that definitely sounds frustrating.
At the moment, this appears to be something that will need further investigation by our support team, as we haven’t seen similar cases reported before.
We really appreciate your patience while the team works through this and gathers more information so we can reach a clear conclusion.
I’ve had that issue intermittently when the no-go zone is close the the end of pathways…I’ve had it let me cover pathways completely and I’ve had it yell at me for just having it too close to the pathways…not 100% sure why but I think they’re working on that in the background. Try a couple different ways, multiple smaller no-go zones, etc to see if one can stick and delete any extraneous ones.
Thanks everyone. I’ve tried disabling bluetooth, and I’ve tried deleting all other no-go zones, but still the same issue. Here’s a video of me trying. It shows I CAN add a no-go zone, but only if I don’t move it. Does my map look problematic in some way?
One edit: It shows Yarbo doesn’t have GPS because it’s in the garage, but I have also tried to do this while it’s in the middle of the driveway and while blowing snow, so I don’t think that’s it either.
I’d get a ticket opened if you haven’t already. Post that video or this forum link for them. Drop your ticket number here as well for the forum administrator to follow up on for you.
Thanks for sharing the additional details and the video. We’re currently investigating this issue and reviewing the behavior you described. We kindly appreciate your patience while we look into it further and work toward a clear conclusion.