Had the same thought. I powered down, removed the battery and reseated the existing SIM card. Unfortunately all my SIMs are virtual or I’d try one. Still no joy…
Also thought about duct taping my phone to the top of Yarbo and let him run on bluetooth.
There I fixed it.
Mine did the same thing and now 4g doesn’t work
Sorry to hear that, but at least I’m not alone….
Still no resolution…..
Anyone else heard anything on this issue?
did you post your ticket number for @Yarbo-Forum to check into it?
We’re sorry for the inconvenience this has caused. Your case has been escalated to our software team for further investigation. They have been actively working on a solution over the past weekend, but it will still take some time before we can provide a fix. We truly appreciate your patience and understanding as we work to resolve this for you.
Turns out my SIM card was not reactivated for August with the carrier. Yarbo interacted with their carrier to fix the issue.
Thanks for the update,
@Yarbo-Forum Please see ticket #122069. My SIM card is not registered again. Can you please bump this ticket to the responsible person?
Thank you in advance.
Same here, i think with 01.10 was down. My own sim works normally, without ask for imei
@ken.w.gregory Hi Ken,
Sorry for the delayed response. I checked our system, and it seems that this issue has already been resolved.
Regarding your follow-up question, the problem may occur if the 4G signal is weak in your location or if your rover has run out of data.
We truly appreciate your patience and understanding.
I got the same issue today, placed a ticket. Died literally in a wide open area said no GPS, Bluetooth and drove back to charger. Rebooted the rover and the DC no dice. Rover under the DC. Tried to activate cellular and got the same message. Connected to WiFi …I know before you say it about removing it. Was the only way I could interface with it without standing next to it in the cold.
Do you show cellular data usage and if so, how much? May have hit your cap.
@jyoke Hi there,
I’ve checked your support ticket in our system. Have you had a chance to try the troubleshooting steps provided by our support team, and did they help resolve the issue?
If not, please let us know — we’ll continue to assist you until it’s fully resolved.
