Hello, I have ran out of data on my yarbo, how do I use my own sim card?
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The SIM card is located in the battery compartment at the top right.
I don’t believe they support customer SIM card activations yet. Not sure if an already activated card will work or not.
Can I ask why you think you ran out of data and why you would even be running out of data in the first place? HaLow should provide adequate coverage range for most properties.
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I honestly am not sure. I know my Wi-Fi does not cover my entire property. I walked the unit to the end of the property and had solid HaLow connection. I have already used 4gb this month so I believe that is why it was cut off. I cannot troubleshoot Yarbo remotely without the wi-fi/4G. Any thoughts?
You may want to walk the property with it again and check your HaLow connection strength. -78 or less is what you want. It sounds like that may be having an issue and causing the failover to cellular. Most of the time it’s just a loose antenna. The rubber grommet on the antenna sometimes makes for a poor connection if not properly seated. If you’re having HaLow signal issues, you could try removing that grommet and see if it improves.
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Awesome, we will try that, it seems we have had some issues with the Yarbo saying it needs to be returned to its boundary area even though it is in it boundary.
That’s probably boundary set back being at zero instead of 4. You can set back to 4 and it will probably work again. To fix it for zero, you have to look to the map. There may be a pinched area on your map or a section where the boundary overlaps on itself that is causing that issue. If you generate a preview you can sometimes see the path lines go outside the boundary in those areas. If you see that, that section needs to be remapped/edited.
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Dude! You are a wealth of knowledge.
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Thank you. I just try and share what I learn from others and from Yarbo. The community as a whole is really helpful, creative, and supportive.
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@Yarbo-Forum can you give some more information on sim cards and if we can use our own? It is really frustrating to not be able to remotely troubleshoot the device or even check the status of the unit remotely when the LTE service is being disabled.
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We are sorry that we currently do not support using your own SIM card. We have added another 4GB of data to your account. Please let me know if you can use the 4G service normally now.
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It worked! Thank you. Is there a very easy way to figure out where all the usage is coming from? I will keep an eye on the usage this month to see if I can identify any issues. (I did remove the rubber grommet on the antenna like @bryan.wheeler suggested previously to see if that would help at all.
Can you post some screenshots of your diagnostics? You can omit the GPS coordinates.
Include Rover, Status, Data Center and HaLow sections. Ideally do this when it is at the furthest extent of your property, middle, and dock. This will give a baseline of what might be the issue.