Hi there, I’m experiencing my first broken disc and I ordered a replacement on the 20th. No updates other than “order confirmed” since then. Is there a supply chain issue or something else preventing my order from being shipped?
I would open a ticket with support for the broken cutting disk. And @Yarbo-Forum may be able to assist.
2 Likes
Thanks, I’ll do that. But it’s weird that a regular order from their website hasn’t been updated in a week.
I think they are getting up to speed on how much inventory to keep at different locations around the world. And I suspect everything comes on ships from China. They seem to come and go on being caught up on shipping orders and backlogged. Took awhile for my cutting disks to ship but they finally did ship.
1 Like
I just ordered some off their Amazon storefront on the 20th and got it on the 26th (a day late because FedEx is dumb and took the day off at 6:30AM after loading it on the truck).
YARBO Cutting Disc & Bolts for… Amazon.com: YARBO Cutting Disc & Bolts for Robot Lawn Mower : Patio, Lawn & Garden
Sometimes the Yarbo storefront doesn’t always reflect the current status. It may have already shipped. But like Ken said, support can check the status for you or the forum administrator
Same boat. Ordered backup discs 10 days ago, still not shipped. It’s good I didn’t need them urgently.
Sorry for the delay in shipping your replacement cutting disc. As mentioned in our response to your support ticket, the item is scheduled to ship out today. You can expect to receive it within 3–7 days.
We truly appreciate your patience and understanding!
1 Like