Upset is the understatement of the year. Just set up the mower, did the first mow, 55% in and BOOM, broken disc. Didn’t hit a thing. Now I’m waiting nearly 1-2 MONTHS for a new one? WTF?!
Is this thing usable with a broken disc? Sounds like a freight train.
Definitely do not use it. The imbalance can cause damage to the motors or shaft. As I mentioned in the FB group, get a ticket open with support. I am sure they will be able to help.
We’re sorry to hear about the issue you’re experiencing. We’ve reached out to the logistics team to confirm the shipping of your order. The new batches of cutting discs are expected to arrive at the local warehouse next week, and we will send it to you as soon as they arrive. Your order has been prioritized to ensure you can get your lawn mower up and running as soon as possible. We truly appreciate your patience and understanding.
Any shipping updates? I’ve got a Mrs. that’s not happy at the prospect of having a 6k paperweight in our garage.