Deflector overcurrent

Support & Solutions
1

Good day!

My 2023 S1 developed an issue that had the deflector not being able to be controlled and throwing the overcurrent error, therefore not allowing the unit to run a plan.

I received a replacement cable and replaced it but the old cable was not frozen, frayed or damaged in any way. The same error is popping up immediately when turning on the app.

Is there a way to bypass the deflector? My yard does not require anything but max angle so I’m growing more and more frustrated by a silly issue taking the entire unit offline during peak Canadian winter.

Thanks!

2

Hi. What exactly is the error you’re getting?

3

Sounds like maybe an issue with the hall sensor or the motor itself then. Does it operate manually at all? I don’t recall the 23’s having a cable issue, but maybe some did. If it’s one of the sensors, it might be possible for the engineers to temporarily disable that for you until a more permanent solution can be worked out.

4

We’re really sorry to hear about the issue you’re experiencing, and we completely understand how frustrating this must be, especially during peak Canadian winter.

At the moment, there doesn’t appear to be a way to bypass the deflector. That said, I’ve already asked the field service engineer responsible for your case to review the situation and provide a solution as soon as possible.

Thank you for your patience, and we appreciate your understanding while we work on this.

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5

I have the same issue. I cannot control the deflector. But the app won’t allow me do submit a ticket. It says failed to submit ticket

6

Email support or use the website. support@yarbo.com or support.yarbo.com

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7

Deflector Overcurrent

OD001

8

The deflector does not operate manually at all.

9

I haven’t been able to confirm that the requested video I emailed has been received.

I understand you’re busy but no response or acknowledgement over a couple business days with an ongoing issue would have me fired in my business.

thank you for your efforts here.

10

I would recommend calling them for an update. Hopefully whomever you speak with will escalate it.

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11

Do you have a phone number?

12

+1 (631) 818-1850

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13

Hi there, sorry to hear you’re experiencing this issue.

If the app isn’t allowing you to submit a support ticket, you can email support@yarbo.com directly to open a ticket. Our support team will be able to assist you from there.

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14

We sincerely apologize for the delayed response. We can confirm that we’ve received the video you sent, and our team will review it and analyze the issue as soon as possible. Thank you for your patience and understanding.

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15

Thanks for confirming - but still no resolution after several phone calls and promises of escalation.

Anything else that can be done?

16

I’m really sorry for the continued wait and understand how frustrating this must be.

Your case has been escalated to our R&D team for further investigation. We apologize for the delay while this review was completed. The R&D team has now reached a conclusion, and our field service engineer will update you with the next steps very shortly through your support ticket.

Thank you for your patience, and we appreciate your understanding while we work to resolve this.

1 Like