First - Thanks to this community for the willingness to assist others. That is awesome. While I was waiting for a delayed battery shipment, I spent some time here reading and learning. I think that helped make the setup/installation a breeze.
Then it snowed. Yarbo did good with the wet slush and then the not so wet snow, about 7” in all. Even did a great job on the snow plow hill left by the street plow.
Some 1” light snow today. 3/4 the way through the plan I get the obstruction error. I go out and check. I dont see any obstruction, clean out as much snow as possible. Clear the error and push “go”. The auger doesnt turn, Yarbo lets out a high pitched scream and kind of an alarm. Immediately push “stop”. Drive Yarbo into garage (20ft) and give it a good cleaning of snow. Try again and same thing, except now I get an Auger Overcurrent error. Ok, crap occurs. I close the garage door and let Yarbo sit in the heated garage for an hour. Come back and try again. Same thing. Disconnect the module (after reading about broken belts, didnt really make sense but hey) and check everything out. All looks normal. Notthing loose, nothing looks broken, can manually move parts within a small range. Put it all back together and same thing, no action.
I opened a ticket #145915 with support and I thought I’d throw this out to the group while I wait for support.
Can you manually spin the impeller or auger? Make sure the battery is disconnected when doing this. If so, could be something they can fix remotely with the software. If not, check and make sure there isn’t something stuck in the auger or impeller. Small stones or something could be lodged in there. The pulling of the battery cable might also fix any weird software glitches too.
Sorry to hear about the issues you’re experiencing, and thank you for taking the time to document everything so clearly. We also really appreciate the effort you’ve put into troubleshooting on your own—those details are very helpful and can greatly speed up our diagnosis process.
Your support ticket #145915 is now in the system, and our field service engineer will review the information and reach a final conclusion as soon as possible. We appreciate your patience while this analysis is completed.
We’re also glad to hear that you found the forum helpful and that the community support made your setup and installation easier. That kind of knowledge sharing is exactly what this space is meant for.
Thank you again for your patience and cooperation. We’ll follow up as soon as we have more information, and please don’t hesitate to share any additional updates in the meantime.
@dsapp463 Sorry for the delay, and thank you for checking in. We’re currently confirming the status with our logistics team, and we’ll keep you updated as soon as we have more information.
We kindly ask for your patience while we work on sending the replacement belt to you. Thank you for your understanding.
I’m a little disappointed in the support for this issue. Going on 3 weeks and no replacement belt even in transit. Support says the US after-sales warehouse is on break. Really?
This news severely lessens any client satisfaction with support.
Im glad i found a alternate supplier for the belt and had a replacement in 4 days. New belt works great and Yarbo is doing what it should.
I run a 24x7 international support team and we never would think of leaving clients without service for more than a few minutes. If it did happen, we’d have multiple resources addressing the issue to return the client to service.
