Extended warranty?

I’ve seen a few people over the past few months ask if Yarbo offers an extended warranty. A very good question! I have not seen an answer for that which I assume means currently that they do not.

With all the recent power problems, I think it is a fair question. Nobody wants to get past the 2-year mark And end up with a $6,000 paperweight set.

I’d like to hear Yarbo’s thoughts on this.

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Great question!

We will be offering extended warranty options, but the policies are still being fine-tuned. One key thing to mention is that most of Yarbo’s components are modular, meaning they’re designed for quick and easy replacement—like the linear actuator, antenna with coil, bumper, tilt sensor for the mower, and more.

That said, we understand that not all users are comfortable with DIY repairs, so we’re considering different extended warranty packages after the 2-year period. Some ideas include:

  • A package where we ship replacement parts for users who prefer to fix things themselves.
  • A package where Yarbo is sent back to our maintenance center for professional repairs.
  • A simple exchange program for major issues.

We’re still working on the details, but Yarbo’s hardware is built with a goal of lasting 8+ years, and we’re fully committed to supporting our users long-term. Before finalizing the extended warranty, we’ll conduct surveys and gather feedback from the community, so stay tuned!

And who knows—maybe by then, you’ll be upgrading to a new Yarbo! :wink: Haha. Let us know your thoughts!

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I don’t think that current owners should have to purchase an extended warranty. Yarbo should give all current owners an extension to the current warranty since they supported the product and have taken on working through the numerous issues this product continues to have. Go above and beyond, Yarbo, and extend everyone’s current warranty out a couple of years while we continue to help you develop your product!

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Totally agree with this comment. If the people at Yarbo were honest with themselves and their customers, they would realize that many of us have had multiple issues with this machine because of development flaws, poor software, and poor instructions. Some issues have definitely shortened the life of some components. The repairs I have had to make do not make me think the repairs will ast forever without recurring breakdowns.

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If the hardware has a lifetime for over 8 years the warrenty should be at least 8 years without a Extension.

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Poor instructions? The manuals are incredibly detailed. The community complements the lack of answers. Some of you are way too entitled. Bunch of Karens :joy:

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Another question regarding this topic:
Is there a spare Part List with all Parts available and prices? And a Spreng Drawing of Core and mower and so on?

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Not that I know of. We should have that info, though. Makes it real easy to fix my 25 year old riding mower where I’ve done everything short of engine and transmission rebuilds…and I barely know what I’m doing.

I put in a request to have the rubber bumpers added to the Accessories page. I’m not sure that Yarbo considered that as a wear item – I’m surprised mine isn’t shredded already, and I don’t intentionally drive the machine into anything. I’m thinking several parts are going to fall into that category of DIY-possible, although someone replacing the bumper on I think the snowblower had a bear of a time with the LocTite and encountering numerous screws of different sizes – clearly not made with on-site DIY replacement in mind, so we’ll need to stay sharp when working on these.

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Yes. And I don‘t want to buy a completely New mower if only a Motor crashes. And I like to do this repair on my own.

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When? Will we have an answer before our current warranty expires

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I have still no robot mower. But I still cannot buy a device where are so much issues and no additional warrenty. And no posibilities to repair it on my own. So perhaps I buy another mower because I think @Yarbo-Forum is not willing to change the actual state. aren’t you @Yarbo ?

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@Yarbo-Forum I would also like to know the answer to this. I filled the question form sent to me way back about the warranty extension. Was hoping to get an offer for the warranty extension after that. Haven’t heard back about this issue so far unfortunately

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I’m waiting on the offering as well to see what it looks like. At some point Yarbo will need to do one (or more) of the following:

  1. Open repair facilities in several areas for repair. Shipping units gets exspensive.
  2. Train and equip service techs and dispatch them for repairs
  3. Provide documentation, parts and support for repairing the units by the end user.

I’m sure there are other options.

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Considering that we’ve just witnessed that a new firmware update will happily send a $8000 unit into a 12 foot ravine when one or both GPS units say “OUT OF BOUNDS”,

Either some type of warranty needs to apply to firmware updates,

Or there needs to be an option to freeze and (especially) revert a firmware.

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In most technological devices like this, software/firmware updates are free. My phone for example is well out of warranty, and it still gets updates.

Beyond software/firmware, they will need to differentiate between a wear issue or a “Yarbo drove itself into a ravine” issue.

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@dominik.prudlo @merkswood @ken.w.gregory
I understand you’re very interested in the extended warranty, and please rest assured that we’re actively working on it now. Once everything is finalized, we’ll make an official announcement with the full details.

Thank you for your patience!

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