So the “next day delivery” still took a week and despite calling out that the battery terminals were corroded from being submerged, no new battery was sent. I’ve asked support to follow up on this and have not had a response in two days. I’m now heading out on a business trip for a week and will have not had lawn care for 3 weeks by the time I get back.
So if the yarbo official is monitoring this forum I would like him/her to get with the support/communication folks.
Here’s an excerpt from my most recent email “…Since we haven’t received a response in the past few days, please note that this ticket will be automatically closed by the system. However, you are always welcome to reopen it or create a new ticket if needed…” I haven’t responded because I was told to let them know if the replacement parts (antennas and cables) fixed the GPS reception issues. I’m still waiting for the parts which seem to be in USPS purgatory so why would I be responding to emails? My yarbo mower has been out of service for a month. I am currently paying someone to maintain my lawn. It may seem like a small thing but emails like this do nothing but irritate me.
doesn’t make a lot of sense to close the ticket if you haven’t even received parts yet. I’m sure is some automated response to keep the open ticket count to a minimum.
you could always bump the ticket by replying that you are still waiting on parts. But who’s got time for that?
I have said recently that my only problem with Yarbo is that I needed my Pro Mower. Now that I have my Pro, I unfortunately have to report that my Yarbo is stopping and waiting to get GPS signal. I have never had that problem before. I was wondering, why now? Perhaps latest update, of course can’t say for sure.
Does it recover on its own though? Were you mowing with it before the pro module? It does a lot more maneuvering while mowing and can linger in poor gps areas longer which could lead to a pause.
No, it does not recover on it’s own. I make it move by pausing and driving it forward most times, by a few inches. Then upon restarting the mowing task, it follows the GPS with no problem. Yes, I have been using the M1 mower for months without any GPS problems. That is what made me wonder, why now?
If you ran the M1 with the same firmware and it didn’t have the problem then that’s very strange. Perhaps your antennas are loose? DC needs a restart or something.
I’m also waiting for an update regarding my replacement core, haven’t heard from support for the last 8 days, followed up on the ticket #102036 yesterday, but no response.
Can you please look into it @Yarbo-Forum
Yes I did reply to that effect. I actually didn’t realize they were going to close out the ticket until my wife mentions it. I had completely missed it assuming it was the usual status updates that I have been receiving. I was told to notify them when I installed the parts. That’s what I was doing 
LPT: When dealing with customer support. Always always always say the last word. Doesn’t matter if email, chat, ticket, whatever. And doesn’t matter the word. Say “ok”. Say “understood”. Say “will do”. Say “thank you”. Never give them the last word if you expect action because they will use it as an excuse to close communication claiming “customer didn’t respond”.
wise advice.
Maybe Yarbo needs to increase the time of the automatic closing of inactive tickets. Since it takes so long to get parts etc.
Well the honeymoon is over as the old saying goes.
@jtag Hi there,
I’m very sorry for the delayed response due to the holiday break. I’ve checked your support ticket in our system and sincerely apologize for the delay from our support team.
I’ve forwarded your case to the relevant team and asked them to have an FSE on duty review whether a new battery is needed as soon as possible. We truly appreciate your patience while we work to resolve this for you.
@madpussp Hi there,
I’m very sorry for the inconvenience this has caused, and I completely understand that you would prefer to keep your ticket open until the issue is fully resolved. Currently, our SOP is to temporarily close tickets in cases like this, but I will discuss this procedure with our team.
Thank you for sharing your feedback and suggestion.
@Deixi Hi Deixi,
Sorry for the delayed response due to the holiday break. I’ve checked your ticket in our system and can confirm that the tracking number has already been sent to you. Please feel free to reach out if you have any questions once you receive the replacement.
@ken.w.gregory I’ll bring this up with our team. Thanks for your suggestion.
Thanks I have a better understanding of the process now
@Yarbo-Forum Got the replacement working, looking good so far no, connection issues for now. Also got a new DC. Don’t know if I should replace mine, for now.
I’ve been working with Yarbo support on this issue as well, somewhat impeded by the fact that it’s my busy travel season, so I’m only home every couple of weeks to try whatever support suggests. So far we’ve swapped the port and starboard RTK antennae to no effect. I’m really hoping I don’t need a new core, but the leaves started falling this week, and I really like my Yarbo Leafblower. Hoping I don’t have to go through the autumn without it.
