Yes, thank you. Can Yarbo pls let me know if you can do that please.
@Yarbo-Forum Can you please help to coordinate something for Sofia?
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@Yarbo please reply.
Please reply with details of when and where the refunds was issued and what amount was returned.
I dont mind if you post all refunds that was issued here so I can provide details on that.
Hi there,
We apologize for the delayed response, as we were on holiday break and needed some time to confirm the details with the relevant teams.
All the related ARNs have already been included in the screenshots shared with you in your support ticket thread. Those screenshots contain the refund reference details associated with each transaction.
We recommend using the listed ARNs to verify the corresponding refunds directly with your bank for confirmation.
Please rest assured that we have no intention of withholding your funds. Our goal has always been to resolve this matter in a friendly and transparent manner.
Thank you for your patience.
I was not able to match your aRNS and amount to my CC statement. I think you just accumulated multiple things into one ARN that does not give any info of what was the amount and date of refund that you attempted. Could you pls send me the details again and post it here for people to judge.
I’ve sent you all the relevant ARN numbers via direct message. After reviewing the screenshots we previously provided in the support ticket and carefully reconciling the details, I identified two ARN numbers that were not included before. I’ve highlighted those two in bold in the DM for clarity.
When you have a moment, please review them and let me know if anything still doesn’t match your credit card statement.
We sincerely apologize for the confusion and any inconvenience this may have caused, and we truly appreciate your patience and understanding.
Is this what you call good support… This issue has persisted for this person for more than 60 days! What planet are you from that this even remotely resembles anything positive… This is a failure at every level….
Thanks @silvenz . BTW this issue persisted since they announced cancellation of Spreader and Sprayer, prob more than 6 months now.
Hi there, I’ve worked with our team to prepare a complete refund breakdown, along with the transaction evidence, ARN codes, and other relevant details. For privacy reasons, I’ve sent these to you via DM.
If anything is still unclear, please feel free to reach out — we’re happy to help.
Please send me the dates of these refunds. I suspected right, all the coupons, refunds of cancelled orders and refunds for wrong charges all seens as refunds for cancelled products. if you send me dates I can tell you for each refund what was that. Please do not accumulate charges, send me the individual refund transactions with dates. Some of the refunds that you sent me are from original date of order, those were coupon savings and I do not know why they are seen as refund. they are dated back all the way to 2024. Spreader and sprayer was cancelled just last quarter of 2025. Please send me dates and I will clarify each charge and map that to my CC statement.
I’ve already sent you all the refund dates along with the corresponding ARN numbers for each transaction.
Thanks, I will review and provide explanation of every refund. You can see that many refunds are way before cancellation of spreader/sprayer and as I explained earlier, either they were coupons or wrong chanrges refunded. But I will provide all the details line item by line item.
Here is the screenshot fo the detail I sent back to support. I tried to explain the $600 + $200 refunds were not actually refunds, they were order coupons. please see my document and explain why $600 and $200 that were refunded in 2024 are considered refund for sprayer that was cancelled in Q3 2025.
Hi Soofia, thank you for sending the screenshot and the additional explanation.
I have passed your case to our in-sale team, and they will follow up with you very soon through the support ticket.
