Hi Yarbo, I am still waiting for my refund from last 3 months. Yarbo support keep saying they escalated my case to finance but every 2 days keep saying the same thing over and over again. Yarbo kept my Money since the August 2024 and even after cancelling the product still holding it. Can someone in Yarbo pls. help me get my refund for Sprayer and Spreader.
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@Yarbo-Forum : Can you please take a look at this and give @soofia some assistance?
Hi there, I’ve checked your support ticket in our system and reviewed the full communication history.
First of all, I’d like to sincerely apologize for the inconvenience and frustration this situation has caused. I understand how disappointing this experience has been, and I’ll do my best to help get everything back on track.
I’ve discussed your case with our in-sale team and can confirm that we fully understand your request to receive a full refund for both the liquid sprayer and the granular spreader.
Here is the refund plan based on our records:
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Granular Spreader: We will retrieve the 150,000 Yarbo points and refund $999 plus the applicable tax to your original payment method.
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Liquid Sprayer: According to our system, an $800 refund was already issued to your account in 2024. We will now refund the remaining $261.44 (tax included) to your original payment method.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience while we complete this process. Please let us know if you have any further questions or concerns.
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I do not know what $800 refund you are talking about? Why you would Yarbo refund for sprayer in 2024? when the sprayer was cancelled in 2025. And Sprayer was still a valid order at the time when I receive the email for Sprayer and Spreader cancelation. Then I opted Spreader to be refund as points and Sprayer as full refund. Things are not adding up here. I ran my AMEX report for 2024, I do not see any $800 refund from Yarbo and total amount I paid after all the discounts in 2024 to Yarbo was $8,543.40 (Core, Mower, Snow blower, Plow, Trimmer, Edger, Spreader and Sprayer). Something is really wrong in your reports. I am stating again, I had options to get 150,000 point for Spreader and 150,000 points for Sprayer, so why I will have that option if my Sprayer was refunded in 2024 and why would you refund the Spreayer in 2024 when it was still targeted for delivery.
Hi there, thank you for clearly explaining the situation and for sharing the detailed information. Please rest assured that we will make sure everything is thoroughly reviewed and corrected if needed.
I’ve passed all of the details you provided to our in-sales team, and they are now working with our finance department to verify all related records. This review may take some time, as we want to ensure everything is checked carefully and accurately.
We will follow up with you directly through your existing support ticket once we have a clear update. We sincerely apologize for the confusion and any inconvenience this situation has caused, and we appreciate your patience while we work to resolve it.
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Thanks. pls make sure to expedite this because I am getting the same reply from last 3 months.
Thank you for letting me know. I completely understand your concern, and I will do my best to help push this forward for you. We truly appreciate your continued patience, and I’m sorry for the frustration this has caused.
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I have complained as well as a lot of other people… Support will just blatantly lie to you just to end the call… Welcome to Yarbo Support.. They do not care once they have your money.
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I got the following reply from Yarbo which is completely wrong and a lie. Most of the refund was coupon code that was applied at the time of ordering and nothing was refunded for cancelled product other than 150,000 points for Spreader. I paid $999 for Sprayer and I want my full amount back and now I even want full amount back for Spreader and get back your useless 150,000 points. The other refund was for cancelling my Edger earlier and I even opted for late Trimmer delivery.
Since when Liquid sprayer was $199. That $199 refunded was for extra plow that was mistakenly ordered. I shared the screenshot of the order that I paid $999 for Spreader and $999 for sprayer. pls see below the screenshot for order # 27824 and there is no refund given for that. YARBO YOU KEPT MY MONEY FOR MORE THAN A YEAR AND NOW REFUSING TO RETUR IT. ARE YOU CALLING FOR A LAWSUIT FOR KEEPING CONSUMER MONEY AND NOT RETURNING IT. GIVE ME THE EVIDENCE THAT SPRAYER WAS $199 AND YOU ALREADY REFUNDED THAT AFTER THE CANCELLATION
I just got back and would like to continue struggle to get my refund. I am attaching my Credit card spread sheet to new support ticket #156145. There I mentioned the 3 coupon codes that were applied for 3 different orders. The last refund was something I was confused since I was suppose to get $999+tax back for sprayer refund instead I got $198 refunded. Now I see my spreader 150K gone from my account. I was suppose to get 150K point for Spreader cancellation, 55K Points for edger cancellation and full $999+tax refund for cancelled sprayer. Now all I see is just 15k ($150) worth of points. No 150000 point for spreader and no 55000 points for edger cancellation and no $999+tax refund for sprayer. I opened another ticket and attached my entire CC statement for Yarbo charges and refunds. Can someone pls. notice this and reply or give me a call. English speaker support pls.
@soofia I’ve reviewed your ticket details in our system. Please be assured that our support team is aware of the issue and will work on it as soon as possible.
Thank you for your patience, and we appreciate your understanding while this is being looked into.
The support team is confusing the coupons applied at time of ordering and refund of double charge and refund of extra plow blade with spreader and sprayer and edger refund. Now all my points are gone from my account. I had 55K points for edger and 150K points for spreader refund.
Seems to me you need a phone call with Yarbo’s accounting department or whoever handles these issues. I bet a lot of confusion is introduced into the situation by the back and forth emails.
Hope this gets resolved soon for you. I think you’ve been incredibly patient.
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I’ve contacted the relevant team to review your case and work on resolving it as soon as possible.
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How many times do I need to explain and provide my full credit card transaction history to show that no refunds were ever issued? You have now removed reward points that were previously granted to me, even though I did not receive any refund.
Yes, I requested refunds for both the spreader and the sprayer. However, I have not received any refund. If you claim that a $999 refund was issued, please provide proof of that refund, including the date, amount, and the card it was refunded to. The original purchase was made using my AMEX card, and I have already shared my complete credit card statements showing all payments and refunds since the day I purchased Yarbo.
There are no two $999 refunds, nor is there any refund for the edger reflected on my statements. I have already provided clear proof that I did not receive any refunds. What additional documentation does Yarbo require?
Yarbo continues to state that refunds were processed based on internal ledger records, but if the funds never reached my account, those records are meaningless. If what you are saying is true, please prove that an additional $999 refund was issued after you removed the 150,000 points for the spreader.
At this point, I request that someone from the finance department contact me directly to resolve this matter.
Have you tried contacting your bank with the ARN (Acquirer Reference Number) codes we have provided in the ticket?
Please review the attached spreadsheet in the ticket. I have all the reference there from credit card export. can someone is Yarbo send me all ARN with dates and amounts. I will be able to tele any refund through statment (that was attached).
All ARN with dates and amounts have been sent in previous response under ticket #120868.
I already explained to Yarbo that these were coupons applied to the original purchase and refunds for canceled orders. One of the refunds occurred because Yarbo charged the wrong dollar amount, and the refund was simply the reversal of that error.
Yarbo did not properly review their own dates. If you look at the dates of the so-called “refunds,” they were processed well before the spreader and sprayer were even canceled. That timeline alone proves these were not improper refunds.
This is exactly why I received 150,000 points, which have now been removed from my account without justification.
Yarbo, please post all the ARNs here publicly. Once you do, I will explain each and every one and attach my credit card statements to support them. I have nothing to hide.
You have already held $3,000 of my money for nearly a year without escrow, and now you appear to be attempting to keep it. That is not acceptable. This is my hard-earned money, and I will pursue legal action if necessary.
Post all ARNs here so that others can review the facts and judge the situation themselves.
I still think a simple phone call and/or Zoom call with the proper Yarbo accounting representatives will be your best approach to resolving this.
You need to go through the entire chronology of the purchase history from start to finish so both you and the Yarbo staff are on the same page.
Good luck. I hope you get everything you’re entitled do.
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