My experience with the mower

Its pretty much garbage for a larger lawn that is not absolutely pristine. There are so many flaws and it constantly needs attention so that it will actually cut the lawn instead of just trample the lawn down cutting the occasional blade of grass.

The vision is awful… If you have a weed that grows like a weed does and you haven’t turned off vision It will avoid it as an obstacle leaving a generous margin around it.

There is a design flaw… Something can be high enough for it to not be considered a obstacle but still low enough to damage/destroy its gps antenna(s).

Software mapping is horrendous. It leaves a massive border around no-go zones.. that there isn’t anything you can do to decrease the margin..

It doesn’t mow that close to structures it maintains a very healthy margin away that you need to end up mowing with your old mower or use your whippersnipper to clean up the healthy margin it leaves.

There isn’t a way to connect pathways.. You need to make a pathway for every work area.

When it is moving from area to area it will chose its own path that is consistent and will leave tracks in your lawn even though there is a pathway defined mere inches feet away from its haphazardly decided path.. (Pathway is on concrete sidewalk but it chooses to drive beside it less than a few feet away.)

When starting a new work area It drives across the area without the blades turned on trampling the grass down making it harder for it to cut when gets back.

It would make logical sense to start the perimeter laps where they intersect the pathway connecting that area. Especially when perimeter first is chosen. But no it tramples grass to where ever it decides to start.

The outboard ski’s/blade guards are on a piece of formed metal with the edges turned toward the disc’s leaving a void area that grass collects and builds up in that starts to create friction on the upper side of the disc.

Grass builds up and wraps around the screws for the blades and the blades end up getting stuck rotated inwards and it stops effectively cutting the grass until you clear the stuck grass allowing the blades to once again rotate..

The castor wheels Pack down the grass BEFORE the cutting blades so there will always be grass that doesn’t get cut.

The mower just completely feels like a afterthought and should be in active development yet indead of being sold as a working product…

Without a upgrade path for people with the current mower I am at the point where I am just going to write off the mower as a mistake of a purchase.

After the support experience I have have with Yarbo that I can only describe as one of the most awful experiences I have ever had in my life and I am a extremely dissatisfied customer.

and before anyone tells me to remove the blade guards… I have a large uneven lawn and if they are willing to pay for all of the discs that will break when I take them off then I will give that a try but it doesn’t solve all of the other problems…

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I can sympathise/agree from my own expereinces (only about 6 weeks in) with some of those issues …
Yes the proximity around no-go zones is annoying.
Yes the cutting blades/screws get grass wrapped around too easily.
Yes the route to get to other areas treads the same ground and ruins it! It also chooses to do strange turns rather than just taking a wider line around bends.
Yes the blade gaurds get clogged.

In addition:

  • We have Cabbage Trees/Palms here in NZ - and the leaves get wrapped around the hub of the cutting disc and you have to take the discs off clean it all up and reassemble. I was initially doing that every time it went out.

  • Adjusting the borders (defined areas) manually moving the mower around is unreliable and awkward - often you carve off a section at the edge (because it’s muddy or too steep or whatever) and you complete the process and the App ignores the slice you have just cut. Why can’t we just draw on the App to make simple edits rather than motoring around!

Having said all that … now that I have the grass at a reasonable level, and I have the areas pretty well defined, it seems to be doing a decent reasonably reliable job. I found that working with it, accepting some limitations, and redefining the work areas makes it work better. I suspect in Spring/Summer the areas and patterns will need changing. It’s Winter here now and yes there is too much mud and leaves and sticks - so it’s a fiarly hostile environment. My Husqvarna’s have their limitations, and strengths, too.

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Hi there,

I’m really sorry to hear about your experience, and I truly appreciate you taking the time to share such detailed feedback. We fully understand your frustration and acknowledge that there’s still significant room for improvement in many of the areas you mentioned.

Regarding the visual system, we are currently enhancing our visual dataset training and transitioning to a depth estimation model to improve both object recognition and distance estimation accuracy. This is one of our key focuses for improving navigation and obstacle handling.

As for the software mapping, the current default buffer zone around no-go areas is designed for safety—to prevent Yarbo from accidentally going out of the boundary or enterring no-go zone. That said, we are actively working on improving positioning accuracy, and your feedback has been shared with our product team to explore whether we can reduce the buffer once positioning becomes more precise.

For the routing and path planning issues, we’ve also taken note of your concerns and will pass them along to the development team for consideration in future updates.

Regarding grass clogging and blade performance, removing the blade guards can help reduce the buildup, but we completely understand your concerns about potential damage—especially on large or uneven lawns.

We want to reassure all current M1 users that your feedback matters greatly to us, and we are committed to improving your experience with Yarbo. Thank you again for your honest and valuable input, and for supporting us on this journey.

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I am sorry Everything you said sound like empty lip service.

Why am I getting tracks in my grass beside a pathway?

How much effort do I have to put in to overcome bad design?

When I stop babysitting the mower and actually do something else to come back and find It had spent the past 3 hours just driving over the lawn and not cutting it because the blades got stuck inwards and haven’t been cutting the grass.

“For the routing and path planning issues, we’ve also taken note of your concerns and will pass them along to the development team for consideration in future updates.”

“We fully understand your frustration and acknowledge that there’s still significant room for improvement in many of the areas you mentioned.”

Those statements do not reflect this one.

“We want to reassure all current M1 users that your feedback matters greatly to us, and we are committed to improving your experience with Yarbo.”

Where is the actual commitment?

Passing information to the development team to Consider in future updates? Really? Consider? is does that reflect “commitment to improving your experience”?

Frustration does not begin to describe my experience.

The process of getting a replacement… I was blatantly lied to time after time after time on when it would and was shipped. This is a pretty black and white scenario… You can’t ship a replacement for reason X. You tell the customer we expect to ship on this date. something comes up you update the customer with a new shipping date. You do not lie and lie and lie again. Its one thing to not be happy about how long its going to take for a replacement but to repeatedly lie about it being shipped is the worst possible approach.

I have tracks in my lawn that are right beside a concrete sidewalk that I have a pathway on. People come over and see that and say why is it doing that and all I can tell them is “Yeah they are considering fixing that” or “I haven’t figured out a work around for that design oversight yet”

Or “Oh that’s a horrible job its doing cutting the grass” and I get to tell them “ Yeah well I stopped baby sitting it for a couple hours and it started to not mow the grass and just drive over it and they don’t really have any plans to fix that other than potentially me spend another 2K for a better model of the mower that might do a better job but then maybe it wont”

When you have lost the confidence of a customer its really hard to get it back with empty promises and lip service that has no meaning.

Its quite embarrassing to have to tell people when they ask how much I paid for my yarbo after they see all of the problems with it.. and they don’t even see all of the problems or the amount of time investment I have made to try to get it to a better job.

Is the only way to get some actual commitment with follow through to make a bunch of videos on youtube or another social media platform to give people an actual realistic view of what to expect from this product?

While you have taken the correct approach to not blatantly lie and say these issue are being addressed in the next firmware update only to not have them addressed by the next firmware update like support does with shipping dates. There is still this “commitment to improving your experience” but yet “we’ve also taken note of your concerns and will pass them along to the development team for consideration in future updates.” part that does not inspire any confidence at all.

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How about you let us decide the buffer, ie zero buffer? Based on what I am seeing and the NGZ’s I have mapped because every tree I have has hostas around them, basically none of my yard will get mowed because of your safety buffer.

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There is no mechanism for obstacles or safe boundary edges.

Concrete planter… There is zero safety concern of harm to yarbo mowing around this or the planter.. Nothing can get it to mow closer…

Mowing along the house/buildings again no danger to the building or yarbo.. Just a healthy margin to clean up with another mower or some crazy work around because the advertised features are not working.

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While I can sympathize with some of these issues, comments like this make me realize you are just not the right customer for this product. ONE OF THE MOST AWFUL EXPERIENCES YOU HAVE EVER HAD IN YOUR LIFE???! REALLY??! Have you never experienced a death in the family or a bad health diagnosis? A bad contractor or scammer make off with your life savings? Love of your life cheated on you?

Nope…one of the worst experience ever…in your life…it’s that Yarbo could use some improvements.

Yes, Yarbo has issues. But in most cases it can mow most of the grass most of the time. It has taken my 5-10 hour weekly mow down to 30min, maybe 1 hour if I want to get fancy. That’s some serious time savings. And I can assure you my property is anything but “pristine”.

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Seriously… Wow… Do you understand what Context is!… But Product support experiences (In which the entire context of my message was)

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How about this for context: Yarbo, that makes some nice patterns but could use some improvement is…is…wait for it…HORRENDOUS!!! Really? :roll_eyes: Have you used the first Roomba? There was no pattern at all. It just randomly bonked around the house for a while, then stopped. What “context” would you use if Yarbo did that?

These sorts of comments make it difficult to put any real Yarbo issues into perspective.

This isn’t the first product they have created. Nevertheless I can put things into perspective. Their Level I support is Horrendous. Their Engineering Quality is HORRENDOUS!!! They can not even spell their own name in the code correctly. Release a fix for the battery overheating and introduce a bug to prevent it from resuming after hitting its target charge. Obstacle avoidance, well as many have best described, scared of its own shadow. Rear camera, those don’t work. GPS is a crapshoot at best. I could go on and on here.

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Ummmm, no it doesn’t.

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You can use Deadends to get close to objects. I’ve done this around several NG Zones and let’s you get as close as you can map it. Yep, it’s a workaround, but it does get the job done.

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I didn’t know that. GREAT suggestion. Thank you @cobradunn - That won’t work around a tree though would it?

Yep. Depending on the tree size, you can make one DE or two that each take a 180 around half the tree. The only downside to these it that it’ll back out the same way it went it creating a little extra turf wear.

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Gotta becareful with that one… Go look at all the people complaining that deadends are destroying their lawns because it only zero turns on them.

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This is also true. I try to only run them every other mow and it has helped.

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Good point. Well, got to get a mower first.

Also, this isn’t 100% reliable. I have dead ends setup on the sides of a ramp that goes into my shed. Sometimes it works fine, other times it drives halfway onto the ramp while the other track stays on the lawn.

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But be careful as when it does the backward movement, it can climb on walls and obstacles fairly easily… you have to keep a « safety buffer »…

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What does mow along no-go zones actually do?

Wouldn’t it make sense to have that on each nogo zone to mark it as safe to mow along so the safety margin could be reduced on a zone by zone basis?

As for the perimeter.. Could part of a perimeter be marked as safe to mow against for buildings or what not like you can mark snow throw direction for the blower?

Is there even a plan to reduce the safety margin that gets applied to everything or is it just part of life with the product?

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