I don’t know what’s going on at Yarbo. Support has been great in the past but I’ve had a case 201614 open since May 24th with no resolution. I’ve called the support line multiple times. A few days ago they said someone would call me back in 15 minutes. Last few days I just get sent to voicemail with no return call.
If someone from Yarbo is monitoring this please call me so we can get my unit back working.
What is going on with your unit?
Yarbo Support is currently suffering from a backlog of tickets. So while you await their response, perhaps we can help here on the forum.
Hi there,
I’m really sorry for the delayed response from our support team.
We’ve recently been experiencing a higher-than-normal volume of support requests, so response times may be longer than usual. That said, please rest assured that your case has been escalated and is actively being worked on.
I also checked your case and noticed that you’re encountering a WP005 error. One thing I’d like to ask is whether the Pathway Offset feature is enabled on any of your pathways. In some cases, this feature can contribute to WP005 errors.
If Pathway Offset is currently enabled, could you please try disabling it and then test again to see whether the issue improves?
Thank you for your patience, and we appreciate your understanding while we work to get this resolved.