At the time of this post it has been over 7 days since I submitted my first inquiry to the after-sales department. In my previous inquiries I have had some kind of response within 24 hours. I called the support line and they said the only way to get help was submitting request and they would get back to me within 24-48 hours. That was 7 days and multiple inquires ago.
I need to get this situation figured out. My Yarbo unit began smoking when I first turned on the new trimmer module. I need to get Yarbo up and running. I am hoping for a fix because I have had no problems with the unit for over a year and have even recommended to others who have also had success with their unit.
Can I please get some direction on how to proceed?
Sorry for the delayed response. I’ve asked the team to review your case as soon as possible.
In addition, could you please provide your consent for us to perform a remote diagnosis on your machine through your ticket #204558, and also share your current address? This will help us provide smoother and faster after-sales support.
For the sake customer service is there a way that when a ticket is submitted that some kind of communication or feedback that response was received and an estimated time until response. That could eliminate multiple tickets and multiple calls wondering if we are follow appropriate procedure.
Great idea that has been brought up before. A confirmation email at a minimum would be ideal. The message could include notifications about the delays and back log as well.
